What users are saying about
6 Ratings
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Top Rated
194 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100

PayPal Payments Pro

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Top Rated
194 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

CyberSource

It is the gold standard for e-commerce use. Others out there and can cost less, but CyberSource has been the leader for some time.
Anonymous | TrustRadius Reviewer

PayPal Payments Pro

Paypal is well suited as payment software. You can pay or receive payment from most parts of the world with your native currency. Thus, it's pretty useable all around the world. It is safer, faster & can make quick transactions. It charges high for transactions & charges extremely higher to transfer funds where PayPal is not available. It has offered too much lower rates for conversion.
SM Iftekhar Shaboj | TrustRadius Reviewer

Pros

CyberSource

  • Advanced search capabilities
  • Provides detailed info on transactions
Anonymous | TrustRadius Reviewer

PayPal Payments Pro

  • PayPal offers me the option of converting my currency deposited in my account to another currency, so I can complete all kinds of payments and send money to employees who are in another country for business reasons.
  • The mobile phone application is too fast, I can make payments to my employees in a matter of seconds without having to wait for the web version to load.
  • Scheduled payments are great. PayPal allows me to add a list of contacts to my PayPal Business account, and after adding the contacts, I can schedule payments for a specific day and time. It's easier to make automated payroll payments with PayPal.
Jessica Alvarez | TrustRadius Reviewer

Cons

CyberSource

  • Technical documentation is messy and requires a lot of cleanup.
  • API sometimes is confusing and documentation makes it even more confusing.
  • Fraud detection must be more intelligent and be based on machine learning.
Yuri Anischenko | TrustRadius Reviewer

PayPal Payments Pro

  • Sometimes the UX flow would not deliver the customer back to our site, leaving orders in limbo "Pre-approved" status. The customer would call days later asking why we hadn't shipped it.
  • The PayPal logo on the checkout page can be kind of large and obtrusive.
  • They mention new features and programs on their login page, but it's hard to find any details on them deeper in the software.
Blake Baron | TrustRadius Reviewer

Support Rating

CyberSource

No score
No answers yet
No answers on this topic

PayPal Payments Pro

PayPal Payments Pro 5.5
Based on 14 answers
Customer service representatives were unable to explain why customer in Australia were unable to make payments using our link. It turned out that customers in Australia must create an account. PayPal's user interface did not reveal this to our customers in Australia. There was plenty about this issue appearing in online forums and PayPal customer service couldn't explain this. This change in PayPal's usability happened between April and May of 2021 and was done without notice to vendors (like us).
Anonymous | TrustRadius Reviewer

Alternatives Considered

CyberSource

Payeezy does not provide fraud check facility and they provide JS based integration. Since client wants server side integration due to security and fraud check as well in place of using another third party for fraud. We went ahead with Cybersource
Nitin Garg | TrustRadius Reviewer

PayPal Payments Pro

I don't think there's really any competition here. There's Venmo (also owned by PayPal) who is now offering business accounts, but it still isn't quite the same. The closest thing in terms of ease of use would be Apple Pay or Google Pay (and there are a handful of others out there, but we offer Apple and Google Pay). As a business, I prefer Apple or Google Pay to PayPal Payments, but we offer either Google or Apple Pay, PayPal, and credit card options and PayPal is always right up there with credit cards. I don't foresee us ever getting rid of PayPal Payments as an option, but we do try to only offer it on request for higher ticket items or high dollar installment purchases.
Ashlie Pappas | TrustRadius Reviewer

Return on Investment

CyberSource

  • Increase in online orders
  • Faster processing speeds
  • Lower cost of transactions
Frank Mair | TrustRadius Reviewer

PayPal Payments Pro

  • Our daily revenue has been increased when started PayPal Payments as the payment gateway.
  • Refund rate and recurring revenue is stable and disputes are handled properly.
  • Forex Fluctuations is controlled and solved the buying experience for few users.
  • Solved problem for different currencies and retained our users.
Sanchit Kharbanda | TrustRadius Reviewer

Pricing Details

CyberSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CyberSource Editions & Modules

Additional Pricing Details

PayPal Payments Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PayPal Payments Pro Editions & Modules

Edition
Commercial Transactions - Online2.90% + fixed fee1
Commercial Transactions - In-Store2.70% + fixed fee1
PayPal's pay later offers2.90% + fixed fee1
QR code Transactions1.90% + fixed fee1
Venmo2.90% + fixed fee1
Charity Transactions2.20% + fixed fee1
  1. per transaction
Additional Pricing Details

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