What users are saying about

CyberSource vs Shopify

CyberSource
18 Ratings
Shopify
Top Rated
484 Ratings

CyberSource

18 Ratings
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Score 7.3 out of 100

Based on 18 reviews and ratings

Shopify

Top Rated
484 Ratings
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Score 8.8 out of 100

Based on 484 reviews and ratings

Feature Set Ratings

    Online Storefront

    CyberSource

    Feature Set Not Supported
    N/A
    8.2

    Shopify

    82%
    Shopify ranks higher in 9/9 features
    Shopify ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    8.4
    84%
    130 Ratings

    Product management

    N/A
    0 Ratings
    8.6
    86%
    128 Ratings

    Bulk product upload

    N/A
    0 Ratings
    7.8
    78%
    111 Ratings

    Branding

    N/A
    0 Ratings
    8.2
    82%
    129 Ratings

    Mobile storefront

    N/A
    0 Ratings
    8.6
    86%
    126 Ratings

    Product variations

    N/A
    0 Ratings
    8.0
    80%
    122 Ratings

    Website integration

    N/A
    0 Ratings
    8.4
    84%
    123 Ratings

    Visual customization

    N/A
    0 Ratings
    7.5
    75%
    128 Ratings

    CMS

    N/A
    0 Ratings
    7.9
    79%
    105 Ratings

    Online Shopping Cart

    CyberSource

    Feature Set Not Supported
    N/A
    8.3

    Shopify

    83%
    Shopify ranks higher in 2/2 features
    Shopify ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    8.0
    80%
    115 Ratings

    Checkout user experience

    N/A
    0 Ratings
    8.6
    86%
    122 Ratings

    Online Payment System

    CyberSource

    Feature Set Not Supported
    N/A
    8.9

    Shopify

    89%
    Shopify ranks higher in 1/1 features
    Shopify ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    8.9
    89%
    126 Ratings

    eCommerce Marketing

    CyberSource

    Feature Set Not Supported
    N/A
    8.1

    Shopify

    81%
    Shopify ranks higher in 3/3 features
    Shopify ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    8.1
    81%
    124 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    8.4
    84%
    32 Ratings

    SEO

    N/A
    0 Ratings
    7.9
    79%
    120 Ratings

    eCommerce Business Management

    CyberSource

    Feature Set Not Supported
    N/A
    7.7

    Shopify

    77%
    Shopify ranks higher in 5/5 features
    Shopify ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    6.7
    67%
    19 Ratings

    Order processing

    N/A
    0 Ratings
    8.3
    83%
    127 Ratings

    Inventory management

    N/A
    0 Ratings
    8.4
    84%
    126 Ratings

    Shipping

    N/A
    0 Ratings
    8.1
    81%
    119 Ratings

    Custom functionality

    N/A
    0 Ratings
    7.2
    72%
    119 Ratings

    Attribute Ratings

    • Shopify is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.2

    CyberSource

    62%
    9 Ratings
    8.8

    Shopify

    88%
    143 Ratings

    Likelihood to Renew

    CyberSource

    N/A
    0 Ratings
    9.2

    Shopify

    92%
    15 Ratings

    Usability

    CyberSource

    N/A
    0 Ratings
    10.0

    Shopify

    100%
    3 Ratings

    Availability

    CyberSource

    N/A
    0 Ratings
    10.0

    Shopify

    100%
    2 Ratings

    Support Rating

    CyberSource

    N/A
    0 Ratings
    10.0

    Shopify

    100%
    4 Ratings

    Implementation Rating

    CyberSource

    N/A
    0 Ratings
    10.0

    Shopify

    100%
    2 Ratings

    Likelihood to Recommend

    CyberSource

    Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.

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    Alex Wilson | TrustRadius Reviewer
    Alex Wilson
    View all 9 answers on this topic

    Shopify

    Shopify is a great platform for SMEs who want to launch an e-commerce store without wanting to spend a lot of money. It's pretty easy to set up and launch a website and does not require any hardcore coding [over-riding the need for] hiring a developer. Moreover, integrating with social media platforms such as Facebook and Instagram is also pretty easy and straight forward which makes it even better. However, if an organization is looking forward to customizing it completely according to their needs, they would have to get Shopify's Advance subscription which is $79 per month which could be a bit high for a small and medium enterprise.

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    Muhammad Waleed | TrustRadius Reviewer
    Muhammad Waleed
    View all 143 answers on this topic

    Pros

    CyberSource

    • They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
    • The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
    • They also connect to PayPal making it easy to add them to any website as a payment method.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    Shopify

    • It is definitely easy to set up and get going. This does not take a lot of work or effort on the user end, especially if using templates.
    • Low code platform. You can. make customizations without code.
    • The integrations are diverse and increase functionality.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 143 answers on this topic

    Cons

    CyberSource

    • fees- competitive, but budget for them
    • price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
    • implementation- significant time and expertise required to get everything up and running smoothly

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    Shopify

    • The main drawback that I am facing in Shopify for a long time is that their sales analytics system is not up to mark. As I am using Shopify to run different stores for my organization it does not get updated after-sales and does not provide the right analytics about the product strength and number of sales.
    • Secondly, Shopify has different apps which are best to run the store on max strength but they are very much costly like inventory management, generating multiple discount codes, and more robust customizable editing.

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    Bart Kogan | TrustRadius Reviewer
    Bart Kogan
    View all 143 answers on this topic

    Pricing Details

    CyberSource

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    CyberSource Editions & Modules

    —
    Additional Pricing Details
    —

    Shopify

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $29 per month

    Shopify Editions & Modules

    Edition
    Shopify Lite$91
    Basic Shopify$291
    Shopify$791
    Advanced Shopify$2991
    Shopify Plus$2,0001
    1. per month
    Additional Pricing Details
    —

    Likelihood to Renew

    CyberSource

    No score
    No answers yet
    No answers on this topic

    Shopify

    Shopify 9.2
    Based on 15 answers
    Nothing we have used in the past or have seen thus far even comes close to offering what we get with Shopify Plus, especially for the price. You cannot even come close to getting what we are getting at the price we pay. We are beyond thrilled and Shopify Plus meets and exceeds all of our needs and expectations. We love it!

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 15 answers on this topic

    Usability

    CyberSource

    No score
    No answers yet
    No answers on this topic

    Shopify

    Shopify 10.0
    Based on 3 answers
    I think most people are able to suer Shopify that have used a computer. There are some features that take a bit longer to learn. If you are not a creative person it may be a bit more difficult to learn the website customization, but with a help guide or tutorial it will only take a few tries to understand how to work the interface

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Support Rating

    CyberSource

    No score
    No answers yet
    No answers on this topic

    Shopify

    Shopify 10.0
    Based on 4 answers
    In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward

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    Paul Francis Jones | TrustRadius Reviewer
    Paul Francis Jones
    View all 4 answers on this topic

    Implementation Rating

    CyberSource

    No score
    No answers yet
    No answers on this topic

    Shopify

    Shopify 10.0
    Based on 2 answers
    Just start now and make the switch, the sooner the better. You will love it and it is really a simple process

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Alternatives Considered

    CyberSource

    Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.

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    Bradley Carpenter | TrustRadius Reviewer
    Bradley Carpenter
    View all 9 answers on this topic

    Shopify

    The old platform that I used could not help us to meet our requirements. It was not helping us properly, then I got to know about Shopify and started using it. After 1 month [of] usage of Shopify we could understand that this is the best platform [for E-commerce] to make better sales and goodwill. Shopify helped us to get a proper idea of the analytics of the website. Shopify [supports] most of the [applications] and helps us to make better results.

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    Rejoy Varghese | TrustRadius Reviewer
    Rejoy Varghese
    View all 143 answers on this topic

    Return on Investment

    CyberSource

    • It has streamlined credit card processing for the whole organization
    • Provides all the info we need to locate specific transactions and address issues accordingly

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    Shopify

    • Small vendor can't make more sell as they needs to pay monthly plan and commission on sale.
    • For large vendor it is really good sell products easily to using powerful SEO features and Shopify promotes products on they side also.
    • Used power algorithm for Abandoned cart and catalog search.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 143 answers on this topic

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