Dacima Software offers the eponymous DACIMA Survey ePRO electronic data capture and patient survey / e-diary solution.
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DocuSign
Score 8.7 out of 10
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DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
It has been a great experience so far and I think that the Dacima Survey will do a great job in businesses that are related to pharmacy, research institutes, hospitals, and even universities. The services being provided are highly top notch which I really like but they need to further improve their customer service. Hence, I feel that in the future Dacima Survey will be the leader when it comes to the Electronic Data Capture Software Market.
This product is well suited in the use case that I provided before: when it comes to onboarding employees and providing a clear channel for decision making for human resources, this is an excellent tool to accomplish that. I would say the weak points is when you have back and forth communication with users that it might seem a little redundant to have that back and forth communication in that scenario.
I have been using Dacima Survey frequently in my organization and it has been a great find for me as well as for my organization as we can handle all these questionnaires very easily.
Dacima Survey is composed on FDA 21 CRF and has all these trials and audits which makes the credentials and authenticity of it on another level.
It offers excellent and smart features [for] less money.
As a user, I expect their customer service to be as good as their software but unfortunately their customer service has a lacking element that requires further improvement because their representatives sometimes are quite unprofessional which leads to a negative image of Dacima Survey.
Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Generally user-friendly once you have command of the basics, but also has a lot of nuances that can make it difficult to train others on. DocuSign University is a helpful tool, but understandably a lot of content to get through to become a well-versed user. A lot of different functionalities but only a few I use on a weekly basis.
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
It is an outstanding platform that comes with highly developed features. The most amazing features that I like the most that I can easily manage anonymous questionnaire and quizzes by just logging onto the platform on any device, like I can create forms and quizzes with a token via email or sms using smartphone or computer.
There has never been anything that we could really compare to Docusign. We have tried sending documents in a PDF version, but that was not nearly as efficient. DocuSign saves your signature in the system and uses that as it goes through your documents.
Studies have become so much easier to follow with the Dacima Survey. Moreover, the alert procedure in Dacima Survey is also great and very user-friendly.
It has been a while for me to use Dacima Survey and I have to say that it has been used very frequently in my business organization as I feel that my business can handle and cater to all the questionnaires very professionally.
It has provided us with a solution that is customized to the needs of our business.
