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<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 372 reviews and ratings
Likelihood to Recommend
Where several of our companies facilities are located, we are very remote on military bases. So, using regular postal service to get our paperwork out wasn't a good option and was very time-consuming. It also wasn't very secure or a 'sure thing' that the paperwork would get to where it needed to go. So, DocuSign is a HUGE timesaver and money saver. Our parents can't come to our site, so we needed an efficient way to get our paperwork signed within our legal timeframe without being near the recipients. DocuSign fit the bill, and we love it!
- DocuSign makes it easy to set up a document for signing. You upload the document, enter recipient email addresses, identify the signing fields, and send.
- DocuSign works on any computing device: Tablet, phone, PC, laptop, Mac--anything with a web browser and an email account.
- DocuSign allows you to use a pre-drawn signature or to create one--even if you're a first time user.
- DocuSign's overall UI is a bit clunky and not amazingly well designed. I'd love it if they gave it a thoughtful design (although just reskinning it wouldn't really be much better).
- We've been underwhelmed at times by their Microsoft word direct import. I always convert to PDF before uploading documents at this point.
- The email subjects the generate are just downright wretched. It would be better to *make* the user fill out a subject line than the ones that they autofill and then happily send out to recipients.
Likelihood to Renew
Based on 12 answers
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Based on 10 answers
I think it is pretty easy to use from an end-user perspective. When I receive a document I need to sign, I know straight from the beginning which area I need to sign. There is the possibility of designing a signature automatically for you which is pretty convenient and accelerates the process.
Based on 48 answers
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Based on 5 answers
Maybe conduct a survey or review a year's worth of contracts and documents to better target everyone who will need access
I think DocuSign is still the leader in this industry as pronounced by their superior customer service and quick development response time to changes in the industry. For simple users, DocuSign is user friendly and easy to navigate while adding significant benefit to small to large scale corporate, legal and professional departments.
Return on Investment
- In real estate we all ways say time kills deals so if we can get a document out the door, have it reviewed and signed by multiple parties simultaneously, it helps us ensure deals are completed quickly.
- More than half our deals are executed electronically which saves time in the car, paper and hassle.
Premium Consulting/Integration Services—
Entry-level set up fee?