SolarWinds Dameware Remote Support (DRS) vs. Red Hat Virtualization (discontinued)

I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.

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RHEV is well suited for organizations that need a cost-effective and flexible solution for their environment. As its vendor-independent software, easily install on any type of hardware. RHEV provides a GUI interface to manage the software, which makes the management of the software easier for the end-user. RHEV is best for non-production or less critical applications. RHEV can be easily integrated with other REDHAT software.

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• Troubleshooting computers remotely without the need for the user to even be around.
• Install software that needs to be installed manually without having to travel.
• Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.

• RHV issues/bugs can be reported via Bugzilla to RH support. The service is great and typically responds soon.
• Red Hat distribution integration is seamless as it is integrated into the kernel.
• OpenStack support enables more customized VM templates and network configuration control.

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• It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
• DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.

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• 1- RHVM API is pretty slow, especially after creating a VM it is not possible to retrieve the VM details (i.e VM's MAC Address) fast enough, where we need to place a pause in our Ansible Playbook, make the automation process slow.
• 2- RHV is still using collected to monitor the hypervisors which is deviating from Red Hat policy for other RHEL based applications to use PCP to monitor, which is richer in features.
• 3- It will be great if it is possible to patch the hypervisors using other tools such as satellite and not only via RHVM.
• 4- In the past Red Hat used to present patches in the z release (i.e. 4.3.z), and features in the y release (i.e 4. y), but starting from 4.4 that is mixed together wherein the Z release you get both patches and features, that is not good because that requires a lot of time to test when we patch as it includes features as well.
• 5- Engineering team has to be more reactive when new feature is requested.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.

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Invited by TrustRadius (TR) on Vendor's Behalf

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Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Yes, always available.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

The application always seems responsive to me

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

It was excellent

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The videos were more than sufficient to learn the product

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It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.

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We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

RHEV is an excellent product, includes more features, is less expensive, and has rock solid reliability and is backed with the best Red Hat Support in the industry. RHEV uses KVM under the hood which is used by all the big players in the industry (AWS, Rackspace, etc) to lower their overall costs and improve efficiency and profits and that's why RHEV is an excellent solution!

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Independently Invited by TrustRadius

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You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.

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• DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
• Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
• First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• RHEV has provided a positive ROI as our customers are not experiencing as many outages during maintenances.
• We have not experienced any catastrophic failures as a result of vsphere losing connection to the ntp.
• There has been a level of stability in our environment that was not previously experienced with our previous vendor.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info