I mostly love DameWare!
Overall Satisfaction with DameWare Remote Support
I use the product across the whole organization. The problem it solves is the ability to connect remotely to both PCs and Macs while the user is still logged in.
Pros
- Can connect to many operating systems using different protocols
- Uses a variety of authentication protocols
- Easy to configure
Cons
- The UI is a little clumsy
- Having to launch a new window after ending the last session does not make sense to me
- It has always been a real pain to login to their website for updates
- Increased employee efficiency
- Better customer service
I have only used Microsoft Remote Desktop Protocol (RDP) and various flavors of Virtual Network Computing (VNC). DameWare is hands down the best out of all of them.
SolarWinds Dameware Remote Support (DRS) Feature Ratings
Using DameWare Remote Support
2 - IT
1 - Familiarity with remote desktop and authentication protocols.
- Having to log in to a end users computer to do support while they are still in their session.
- I can use it on Macs as well as Windows PCs.
- I eventually would like to use it as remote support outside of our network.
Evaluating DameWare Remote Support and Competitors
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Third-party Reviews
I have used the product in other jobs and found it to more than meet my needs
I feel like my evaluation process was more than sufficient
DameWare Remote Support Implementation
- Implemented in-house
Change management was minimal
- No issues that I can remember.
DameWare Remote Support Training
- Online training
- In-person training
- Self-taught
Yes it was easy to learn. Not sure if this is appropriate for other users since I am not aware of their level of understanding to begin with
Configuring DameWare Remote Support
Read the documentation
No - we have not done any customization to the interface
No - we have not done any custom code
Not really
DameWare Remote Support Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Makes sense
Every time I have needed a password reset for their website they were efficient and friendly.
Using DameWare Remote Support
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Quick to learn Convenient Feel confident using Familiar | None |
- The finding and listing of all Windows computers in the domain
- Having to reopen a window after closing your last session
DameWare Remote Support Reliability
Integrating DameWare Remote Support
- Windows active directory
Hard to measure the "depth". It was very easy to achieve
- No
Not applicable
- Single Signon
No
None at this time. The whole thing is self-explanatory
Relationship with SolarWinds
The price
Not really
Upgrading DameWare Remote Support
Yes - It went very smoothly
- Subtle refinements to the product, not major benefits
- Not sure at this time
Comments
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