DameWare is an excellent product.
July 17, 2015

DameWare is an excellent product.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

11.1.0.170

Modules Used

  • All Modules Utilized

Overall Satisfaction with DameWare Remote Support

DameWare Remote Support is being utilized across the whole organization. It addresses the need to provide remote support from a centralized location. We are able to support end users as well as connect and work within our server environment. I utilize this application constantly. I also like the feature where you can connect to the command prompt.
  • Remote Connectivity Support
  • Connection to remote Command Prompt
  • Ability to stop and start services.
  • AD intergration
  • Connect to remote powershell.
  • Increased employee efficiency in regards to remote support.
DameWare Remote Support works well in all situations.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
Not Rated
File transfer
1
Instant message
1
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
Not Rated
Multi-platform remote control
10

Using DameWare Remote Support

5 - IT Infrastructure and Support
4 - Help Desk Skills
  • Server Support
  • End User Support
  • Remote Support to mobile phones,
Excellent Application.

Evaluating DameWare Remote Support and Competitors

  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Product Features are most important.

DameWare Remote Support Implementation

Easy to license and roll out.
Change management was minimal
  • Needing to reconnect due to freeze on initial connection. happens often.

DameWare Remote Support Training

Easy as pie. I had no issue with teaching myself the product. It is an excellent remote support app.

Configuring DameWare Remote Support

No - we have not done any customization to the interface
No - we have not done any custom code

DameWare Remote Support Support

Never used it.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Difficult to get immediate help
No - I dont need support, the product is soild.

Using DameWare Remote Support

Looks cool.
ProsCons
Like to use
Relatively simple
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Remote Server Connections
  • File transfers.

DameWare Remote Support Reliability

You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Yes, always available.
I do not utilize reports.

Integrating DameWare Remote Support

It integrates well with Windows.
  • Windows
Not difficult at all.
  • File import/export
Polish the interface graphics.

Relationship with SolarWinds

PC Mall was excellent.
Very easy. Little contact.
Don't hammer my phone! SolarWinds sales people are downright pushy sometimes!

Upgrading DameWare Remote Support

Yes - Very easy, no issues encountered.
  • Availability of Mobile Support
Yes - To Enterprise from free.