Full Features Remote Support Solution
February 02, 2022

Full Features Remote Support Solution

Jacob Bradley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Dameware Remote Support (DRS)

I've used Dameware Remote Support and its predecessor, Dameware NT Utilities, for over a decade. I love the interface and the face that I have multiples options for connecting to servers and PC's. I've liked it even more now that SolarWinds has taken over. It allows us a single contact for support, and simple update lifecycle, and central billing.

Pros

  • Allows for desktop mirroring for remote support
  • Allows for console access to servers
  • Allows for multiple protocols for connections to servers and desktops.

Cons

  • Sometimes the client can go sideways and cause issues.
  • Smaller client deployment would be helpful for remote locations
  • Automation and scripting support
  • Very short learning curve to use the remote capabilities.
  • Having a single vendor for support
  • Having a single vendor for billing
  • Microsoft Endpoint Manager (Microsoft Intune + SCCM), mRemoteNG and Microsoft Remote Desktop Connection Manager (RDCMan)
We used mRemoteNG for quite a while, it had some good capabilities but wasn't a complete solution. It was the same with SCCM, we had heavy use of it in our organization, but trying to use some of the remote support options was cumbersome and didn't seem fully polished. SolarWinds Dameware Remote Support has had a long history of being a solid remote support solution. It has worked very well in our environment as a full solution to pair with our other SolarWinds products.

Do you think SolarWinds Dameware Remote Support (DRS) delivers good value for the price?

Yes

Are you happy with SolarWinds Dameware Remote Support (DRS)'s feature set?

Yes

Did SolarWinds Dameware Remote Support (DRS) live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Dameware Remote Support (DRS) go as expected?

Yes

Would you buy SolarWinds Dameware Remote Support (DRS) again?

Yes

SolarWinds Virtualization Manager (VMAN), SolarWinds IP Address Manager (IPAM), SolarWinds NetFlow Traffic Analyzer (NTA)
I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Remote Administration
10.0
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Multi-platform remote control
10

Evaluating SolarWinds Dameware Remote Support (DRS) and Competitors

Yes - We used mRemoteNG heavily across our support and engineering teams before shifting to Dameware. We also used SCCM remote tools on a lesser basis, mostly for console access to hosts and servers.
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
I have had a lot of prior experience with Dameware NT Utilities, so when it was available through solarwinds, I worked to get it integrated into our current monitoring and management solutions.
I don't think I would have changed anything.

Comments

More Reviews of SolarWinds Dameware Remote Support (DRS)

  1. Home
  2. Remote Desktop Software
  3. SolarWinds Dameware Remote Support (DRS) Reviews
  4. User Review of SolarWinds Dameware Remote Support (DRS)