What users are saying about
90 Ratings
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Score 8.5 out of 101

Likelihood to Recommend

Dameware Remote Support

How extensive of a deployed workstation footprint are you trying to support? How savvy are your end-users? How comfortable are your support team members with remote access, and what level of training do they require to hit the learning curve at light speed? This has been an excellent support tool for access to mutliple 4-bank monitor workstations used for the interpretation of medical images across a large health system.
Robert Long profile photo

Feature Rating Comparison

Remote Administration

Dameware Remote Support
9.3
Screen sharing
Dameware Remote Support
9.5
File transfer
Dameware Remote Support
9.5
Instant message
Dameware Remote Support
9.5
Secure remote access with Smart Card authentication
Dameware Remote Support
9.0
Access to sleeping/powered-off computers
Dameware Remote Support
9.2
Over-the-Internet remote session
Dameware Remote Support
9.8
Initiate remote control from mobile
Dameware Remote Support
8.4
Remote management of servers & workstations
Dameware Remote Support
9.5
Remote Active Directory® management
Dameware Remote Support
9.5
Centralized management dashboard
Dameware Remote Support
8.4
Session record
Dameware Remote Support
9.6
Annotations
Dameware Remote Support
9.0
Monitoring and Alerts
Dameware Remote Support
9.6
Multi-platform remote control
Dameware Remote Support
9.8

Pros

Dameware Remote Support

  • Provides remote support to multiple OS
  • Offers full functionality without needing to be on-site
No photo available

Cons

Dameware Remote Support

  • Remote connectivity, from the www. While it exists it is difficult. DameWare does not replace GoToMeeting or LogMeIn.
  • Version control. Different application versions don't jive. When one user upgrades everyone must upgrade.
  • Chat feature, it exists but can be improved.
No photo available

Likelihood to Renew

Dameware Remote Support

Dameware Remote Support 9.5
Based on 11 answers
It is a very important tool for us. We could possibly use something else, but we enjoy the ease of use with DameWare and the cost is reasonable.
No photo available

Usability

Dameware Remote Support

Dameware Remote Support 9.9
Based on 9 answers
I am able to support my users from my laptop or my phone. I am now untethered from my laptop after hours.
Michael Chambers profile photo

Reliability and Availability

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
Yes, always available.
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Performance

Dameware Remote Support

Dameware Remote Support 8.5
Based on 2 answers
I do not utilize reports.
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Support

Dameware Remote Support

Dameware Remote Support 8.9
Based on 8 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers profile photo

In-Person Training

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
It was excellent
John Knierim profile photo

Online Training

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim profile photo

Implementation

Dameware Remote Support

Dameware Remote Support 9.0
Based on 7 answers
Our team starting using DameWare at the same time and started rolling out the client to employee computers on demand as we connected to them.
Michael Chambers profile photo

Alternatives Considered

Dameware Remote Support

VNC and RDP are free solutions that do not have all the features in DameWare. While you might be able to remotely connect, DameWare Remote Support allows you to transfer files, lock out the screen, see the console session, take screen shots, reboot, etc... Plus it is supported by a company that continuously improves the product
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Scalability

Dameware Remote Support

Dameware Remote Support 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
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Return on Investment

Dameware Remote Support

  • DameWare Remote support improved my trouble ticket handling time.
  • I'm able to work on many machines at once.
Bill Dalton profile photo

Pricing Details

Dameware Remote Support

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dameware Remote Support Editions & Modules

Dameware Remote Support
Edition
DameWare Remote Support
$3651
DameWare Mini Remote Control
$2591
1. per technician user
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

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