Likelihood to Recommend Dataiku DSS is very well suited to handle large datasets and projects which requires a huge team to deliver results. This allows users to collaborate with each other while working on individual tasks. The workflow is easily streamlined and every action is backed up, allowing users to revert to specific tasks whenever required. While Dataiku DSS works seamlessly with all types of projects dealing with structured datasets, I haven't come across projects using Dataiku dealing with images/audio signals. But a workaround would be to store the images as vectors and perform the necessary tasks.
Read full review Gainsight CS is well suited for SaaS and Managed Services companies looking to have a centralized log of all their customer interactions and analysis of those customers' health so that CS and AM teams can be the best champions for their customers and interactions are not happening in silos. The new AI functionality being rolled out will have a massive impact on CSM's ability to manage time and add value.
Read full review Pros The intuitiveness of this tool is very good. Click or Code - If you are a coder, you can code. If you are a manager, you can wrangle with data with visuals The way you can control things, the set of APIs gives a lot of flexibility to a developer. Read full review Gainsight's Data Designer is a powerful tool that allows you to create new tables/data sets from different sources (Create a new table by merging Snowflake, SFDC and Gainsight data that you can use for reporting or be the engine of calls to actions) The health score is great! with good data and the right workflows in place, you can easily create automated health scores by your desired segmentation Journey Orchestrator is the best 1:M outreach tool I have seen from any CSP. Very flexible and comprehensive. Can also support surveys! JO can be used for all segments, not just your digital segments! Gmail/Outlook integration - Our CSMs love that you can send an email and attach it to the gainsight account. You can also create a meeting note in Gainsight and email it to your customers! Calls to Action/Playbooks are very customizable, interoperable with SFDC and a great way for CSMs to keep on top of their work and also a great tool for reporting outcomes and CSMs work throughout the year Read full review Cons Read full review Would love to see a Gainsight OPs/Admin checklist that guides CS Ops team through specific pieces of information needed to execute specific playbooks (best practices) When creating reports, sometimes it's difficult to find the correct variable that you are looking for as it's nested under various categories Would love ability to "heatmap" specific individual customer engagement based on CSM inputted customer contacts at meetings Would love to see more analysis on engagements - how often, how frequent - built into the product Read full review Likelihood to Renew Gainsight offers a level of support that I've not experience before. They will work with you to come up with a solution to a problem - or help match you with another client that has a similar setup as you to get their feedback. Also the functionality that we have built within the software works for us. It's 'easy' to use (once you get the hang of it) and our users rather enjoy working in the software.
Read full review Usability As I have described earlier, the intuitiveness of this tool makes it great as well as the variety of users that can use this tool. Also, the plugins available in their repository provide solutions to various data science problems.
Read full review I give it this score based on the implementation at my current employer. I don't know if it could be higher based on if the implementation went better, or if there is something on the vendor side that could help. If this were asked at my previous employer, I would have given it a score of 9 or 10.
Read full review Performance There are some times when it can take almost a minute to load some of our reports or the rules engine. Within a rule it can also take time to load the actions as they each load one at a time when scrolling. The ability to scroll without waiting would be ideal
Read full review Support Rating The support team is very helpful, and even when we discover the missing features, after providing enough rational reasons and requirements, they put into it their development pipeline for the future release.
Read full review The CSMs are very hands-on and helpful, both Elaine and Lane have provided a lot of guidance and value over the years. Support is responsive and will jump on things as needed. The thought leadership and community is probably the most valuable part of our support from Gainsight.
Read full review Online Training The online videos are very good for basic tasks in the platform, but it isn't very descriptive or helpful trying to make your own specific variables fit the simple example that is typically used. Typically, I'll watch a video, try on my own and still have to get help from support or Customer Success team
Read full review Implementation Rating I was not part of the implantation (I took over later). However, based on what was passed to me, the tool was not well implemented at our org. I think this had to do with complexity, wrong person assigned in our org, and org buy-in. I think it would have been very successful if we had a better assignment process internally.
Read full review Alternatives Considered Strictly for Data Science operations,
Anaconda can be considered as a subset of Dataiku DSS. While
Anaconda supports Python and R programming languages, Dataiku also provides this facility, but also provides GUI to creates models with just a click of a button. This provides the flexibility to users who do not wish to alter the model hyperparameters in greater depths. Writing codes to extract meaningful data is time consuming compared to Dataiku's ability to perform feature engineering and data transformation through click of a button.
Read full review We went through an evaluation of
ChurnZero , which did not have the ability to pull in usage from complex data sets or to visualize it natively.
ChurnZero did not offer the ability to run surveys or NPS which would have required additional tooling and investment
Read full review Return on Investment Given its open source status, only cost is the learning curve, which is minimal compared to time savings for data exploration. Platform also ease tracking of data processing workflow, unlike Excel. Build-in data visualizations covers many use cases with minimal customization; time saver. Read full review We increase account coverage by more than 20% through the tools within Gainsight CS to generate actions for our CSMs to prioritize accounts. Now that we are using Success Plans, we are seeing 65-75% of customer outcomes realized within a 12-month period. This was something we weren't able to track before. Read full review ScreenShots