Datatrack Eclipse CMS4 vs. DCDial
Datatrack Eclipse CMS4 vs. DCDial
Product | Rating | Most Used By | Product Summary | Starting Price |
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Eclipse CMS4 | N/A | Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency. | N/A | |
DCDial | Small Businesses (1-50 employees) | DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans… | N/A |
Datatrack Eclipse CMS4 | DCDial | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Datatrack Eclipse CMS4 | DCDial | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Datatrack Eclipse CMS4 | DCDial | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Datatrack Eclipse CMS4 | DCDial | |
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Likelihood to Recommend | 8.0 (2 ratings) | 9.5 (3 ratings) |
Support Rating | - (0 ratings) | 10.0 (1 ratings) |
Datatrack Eclipse CMS4 | DCDial | |
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Likelihood to Recommend | Datatrack | DCDial |
Pros | Datatrack | DCDial |
Cons | Datatrack | DCDial |
Support Rating | Datatrack No answers on this topic | DCDial |
Alternatives Considered | Datatrack | DCDial |
Return on Investment | Datatrack | DCDial |
ScreenShots | DCDial Screenshots |