Datto RMM vs. Microsoft Defender for Endpoint

Very well suited for MSPs, which is where we are being allowed to use it from. Quite cheap compared to some competitors, too. It's an all-around useful tool for managing your users and their machines for keeping things up to date, tracking specs, and troubleshooting.

Incentivized

I can definitely tell you where it’s more suited, because we haven’t come across any less appropriate scenarios. But definitely in regard to how we centrally manage our user space and our endpoints, it’s been beneficial from an API perspective and is really transferable, with strong collaboration with our Azure stack. It works very well.

• Remotely view servers and end users systems and specifications.
• Remotely apply updates and instllations for servers and end user systems.
• Connect to user sessions for servers and end users systems.

Incentivized

• It really protects our endpoints. We've used other antivirus programs in the past, and they haven't had that full confidence in those products compared to what Microsoft Defender for Endpoint does for us.
• Another pro is that it's easy to manage the management console through Intune to see Microsoft Defender for Endpoint up in the cloud and see the state of our devices.
• Another pro is we haven't had an incident since we installed it.

Incentivized

• Their hardware was terrible. We had one product fail four times in 3 months, another fail twice in six months. Same client.
• The RMM is poorly coded, designed and implemented.
• Autotask was a decent integration until the integration failed and couldn't be resolved.

• It would be good to continue to minimize the amount of resources needed during a scan
• Provide more integration with Outlook to scan attachments with a notification that everything is good
• Provide a Click to Fix option when listing issues or high-risk problems on systems

Incentivized

Microsoft Defender is closely catching -up in market with existing competitors they have added DLP endpoint & DLP Network and Cloud DLP solution last year with OCR capabilities. I would say Microsoft Defender is not legacy Vendor in end point security, the need to learn from other vendors in market and focus on new XDR technologies, which is going to be new battle for all vendors

Incentivized

In my opinion, Datto RMM fails at almost everything you throw at it.

Microsoft Defender for Endpoint is a great EDR to have that works quickly and silently in the background and it integrates well with other Microsoft services. As an IT manager, I can appreciate that I do not get bombarded by alerts for every small detail. On the flipside, the management site can use some work in being more clear and should be more streamlined so I'm not clicking through multiple pages to figure out what happened

Incentivized

Microsoft Defender for Endpoint chugs along just fine no matter what we throw at it and what systems it's running on. It doesn't take up a lot of resources either, so that's welcomed.

Incentivized

Microsoft Defender for Endpoint is easy on memory and resources on clients.

Incentivized

Overall support is really good for this product. Since it's a Microsoft product, you will get good support from a number of different resources, including knowledgebase articles on the web, support from Microsoft technicians, and documentation (which tends to very thorough). Also, there is a vast user support community for this product, so user support forums would also be another valuable channel to get help if needed. I don't envision too many people will have issues/problems with the product, as it tends to run good overall.

Incentivized

Deployment was handled by our team here and everything went pretty smoothly. We did have a few hiccups in our test group, but that only took a bit to get ironed out.

Incentivized

Our previous system was N-able RMM and while it was a good tool, the current version of Datto RMM has been better in most aspects. I personally have not used N-able in a few years and would not be able to go into too much detail about how they currently compare

Incentivized

I've used Sophos, Bitdefender, SentinelOne, and, of course, Microsoft Defender for Endpoint. We chose this at the time because we were such a Microsoft shop that it just seemed to integrate well with all the other things that we had set up with Microsoft.

Incentivized

Microsoft Defender for Endpoint is easily scaled from small orgs to giant enterprises.

Incentivized

• Excellent tool to help resolve client issues quickly!
• The developers are always trying to increase the value of the product, and it is making a difference.

Incentivized

• Another positive impact is that Microsoft Defender for Endpoint is built into the Windows OS. So naturally, it is much easier to load it out and manage it, rather than acquiring it through party ER, deploying it, and managing it separately. So that's definitely on the positive side that we observe there's a byproduct of changing Microsoft Defender for Endpoint.

Incentivized