86 Ratings
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Score 8.7 out of 100
3 Ratings
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Score 7 out of 100

Feature Set Ratings

    Infrastructure-as-a-Service (IaaS)

    Datto SIRIS

    Feature Set Not Supported
    N/A
    8.0

    Navisite Managed Infrastructure Services (NaviCloud)

    80%
    Navisite Managed Infrastructure Services (NaviCloud) ranks higher in 3/3 features

    Service-level Agreement (SLA) uptime

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Dynamic scaling

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Monitoring tools

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • Datto SIRIS is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    9.3

    Datto SIRIS

    93%
    31 Ratings
    7.0

    Navisite Managed Infrastructure Services (NaviCloud)

    70%
    2 Ratings

    Likelihood to Renew

    10.0

    Datto SIRIS

    100%
    1 Rating
    8.0

    Navisite Managed Infrastructure Services (NaviCloud)

    80%
    1 Rating

    Usability

    10.0

    Datto SIRIS

    100%
    1 Rating

    Navisite Managed Infrastructure Services (NaviCloud)

    N/A
    0 Ratings

    Support Rating

    7.7

    Datto SIRIS

    77%
    20 Ratings

    Navisite Managed Infrastructure Services (NaviCloud)

    N/A
    0 Ratings

    Likelihood to Recommend

    Datto Inc

    Datto is a fantastic option for smaller businesses who don't have as large of a budget. It might work well for larger businesses as well, but the features are not exactly on par with more prevalent backup solutions. So, that should be kept in mind while determining a good fit for a company. But if selling a backup solution is met with push back, this can be a great option to give a good working backup solution. It offers the main features solutions should have, so it's definitely not a compromise. Just keep in mind the features it does not offer.
    Read full review

    NaviSite

    Clarify before hand any additional charges for remote hand and arrangement/SLA for remote hand. Negotiate well on these terms as they tend to be more flexible around this. Clarify shipping and handling charges if any.
    Read full review

    Pros

    Datto Inc

    • Simple agent setup for new machines to be protected. A new machine can be setup on the server in under a minute whether it be a Linux or Windows based machine.
    • Local virtualization on the Datto is quick to start up. After a physical problem with a server I had the machine locally virtualized on the Datto before users had a chance to report service issues to me.
    • Nothing to do on my end to get backups shifted to offsite data center. Schedules are setup for each machine or group of machines and I sleep well knowing all our backups are safely stored offsite.
    Read full review

    NaviSite

    • 24/7 monitoring
    • Immediate notification in the event of failures
    • Dedicated Senior DBA
    • Dedicate Account rep
    Read full review

    Cons

    Datto Inc

    • Initial backup sync: The downside to the cloud backup is that, if you have a lot of data, you need an external hard drive to seed to the cloud. And you usually have to request this after you've already got everything else working.
    • Unsyncing: We have pretty decent bandwidth, but with 8TB of data, we'd get syncing issues with the cloud servers every 3 months or so. The only way to address it was to request another external drive and resync it, but that also meant losing the older data.
    • Availability and support: Datto only operates through MSPs and VARs, and will not help you directly without putting in a ticket with your provider. This causes delays, and extra epenses, and if you grow beyond the need for an MSP, you have to keep them around for at least that piece.
    Read full review

    NaviSite

    • San Jose facility power outage caused damage to company's credibility, this should not occur again being 7x24 facility and backup generator
    • Avoiding too many management changes will help create good connection with individuals for sustained harmony
    Read full review

    Pricing Details

    Datto SIRIS

    Starting Price

    Editions & Modules

    Datto SIRIS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Datto sells 100% through the channel. Specifically, Datto partners with managed service providers (MSPs). The MSPs then sell direct to small and mid-sized businesses, worldwide.

      Navisite Managed Infrastructure Services (NaviCloud)

      Starting Price

      Editions & Modules

      Navisite Managed Infrastructure Services (NaviCloud) editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Datto Inc

        I trust the product and service and am satisfied with the direction of the company
        Read full review

        NaviSite

        Price and facility equipment, location of the hosting facility factor into the decision to renew
        Read full review

        Usability

        Datto Inc

        Usability is great. The web interface is simple and easy to use. While various options are available for client backups, it is very easy to re-use settings of the existing client, so adding new clients is a very fast process. Configuration of the agent on the client-side cannot be easier as well. Datto dashboard provides an overview of the client status, and email notifications can be configured for various events.
        Read full review

        NaviSite

        No answers on this topic

        Support Rating

        Datto Inc

        My specific example or reason for this rating goes back to a need for support after a client on this platform has a fire. In a nutshell, Datto had no idea how to BMR the image back to the server correctly, and as a result, the RAID on the server was lost, due to the Datto BDR environment not being able to see the RAID card, and the support technician knowing how to inject drivers.
        Read full review

        NaviSite

        No answers on this topic

        Alternatives Considered

        Datto Inc

        Datto seemed to be better than other vendors I trialed, and I inherited an Alto device, so it was easy to stay with them. I also assumed the backups had been working with the previous contractor, but it turns out they had been failing for months and no one knew it.
        Read full review

        NaviSite

        Navisite's rates were better and they seemed to have more SQL Server expertise. This was about 5 years ago and it may not be the case anymore
        Read full review

        Return on Investment

        Datto Inc

        • We've saved some money by consolidating backups offsite to the one appliance and letting it store backups in one location offsite, rather than trying to maintain several different platforms or connections.
        • Negatively, since the appliance doesn't expand in storage, we've got sunk costs into this unit and will have to move to something else to continue growing. I work in healthcare and we can't just purge charts and stop backing up information, I've got to expand my ability to back up that information.
        Read full review

        NaviSite

        • Cost savings by not having a full-time DBA on staff - saving of at least 50K a year
        • Data team not on call 24/7
        • Navisite team will try to fix issue if possible - e.g. shrink log files that have grown
        Read full review

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