Avoid Datto, their a sinking ship
November 19, 2019

Avoid Datto, their a sinking ship

Dale Bradford | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Reseller

Overall Satisfaction with Datto

Datto is being used as part of our backup and disaster recovery solution. It takes image-level backups of our servers, and in the event of an issue, we can virtualize right on the appliance, export to VHDX files (others are supported as well), or virtualize in the cloud should the appliance be compromised.

Pros

  • Datto has a decent platform for backups.
  • The whitepapers they supply to partners are nice.
  • Hardware has historically been well built, but the price is high.

Cons

  • Customer Support.
  • Agent deployment.
  • Support Documentation.
  • Increase technician time in solution backup issues, which has caused our contracts to become less profitable.
  • An increase in the costs of the product, with no discounts due to volume we have done with them, has hurt.
We did the reverse, and we looked at this solution to replace Datto.. we regret going with Datto. As a result, we are moving all clients from their platform to Axcient's Replibit BDR solution. We have had such good luck, the backups are faster, and the restoration/export of images are ten times faster than Datto
My specific example or reason for this rating goes back to a need for support after a client on this platform has a fire. In a nutshell, Datto had no idea how to BMR the image back to the server correctly, and as a result, the RAID on the server was lost, due to the Datto BDR environment not being able to see the RAID card, and the support technician knowing how to inject drivers.

Do you think Datto SIRIS delivers good value for the price?

No

Are you happy with Datto SIRIS's feature set?

No

Did Datto SIRIS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Datto SIRIS go as expected?

No

Would you buy Datto SIRIS again?

No

We have had a few situations where we were in a disaster situation, and their support wasn't there for us. We had to figure it out on our own essentially. Also, their price points compared to their competitors are high. We also feel since a few acquisitions, they have done, and support/service has gotten even worse.

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