An Excellent Backup Solution for Smaller Businesses on a Tighter Budget
Adam Friedli | TrustRadius Reviewer
March 14, 2020

An Excellent Backup Solution for Smaller Businesses on a Tighter Budget

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

ALTO

Overall Satisfaction with Datto

Of the supported clients, only one uses Datto. However, they are smaller and the more commonly used solutions were out of their price range. Datto offered a great backup solution that also fit their budget. In our experience, it worked very well and kept consistent backups without any problems. We never ran into any backups problems causing backup chains being lost. It has been quite solid.
  • The interface is simple. It is easy to navigate around and figure out how to accomplish tasks without the need to research documentation.
  • Backups are fast. The snapshots the system takes don't take very long to do and no slowdowns were detected during this process.
  • The price point is great for smaller businesses based on what it offers. It is an easier sell for smaller companies and it does offer a good backup solution for the cost. Not having backups should not be an option, and this will help those companies get something every business should have.
  • In the past few months, logging in locally to the device was no longer an option. This isn't necessarily a bad thing. But, it could pose management issues if there was an internet outage of connection issue, and the device had to be accessed. We haven't tested this out since the change, so this might not even be the case.
  • It has given a great option to sell to clients with a smaller budget. While it doesn't bring in as much money, it helps build more confidence in service from the client.
  • Having an option to sell to clients with a smaller budget is always useful, because it shows a willingness to understand their perspective. Datto is great for filling that selling option for these particular clients.
Datto is not as feature-rich as Veeam, but it still offers the main features in a great backups solution that will help in a recovery situation. It is mainly meant for smaller businesses, so it's not a Veeam replacement. From that perspective, Datto fills a great void in options for these clients. It doesn't have the features of Unitrends either, but I have not had great experiences with Unitrends, so I would not recommend that option. Veeam is great for larger environments, and Datto is a fantastic option for the next tier down in size.
Any time they had to be contacted, they were very helpful and made sure the questions were resolved. They did not have to be used often since the product worked well the entire time. They also have great documentation, and most questions we needed answers to could be found in their online resources.

Do you think Datto delivers good value for the price?

Yes

Are you happy with Datto's feature set?

Yes

Did Datto live up to sales and marketing promises?

Yes

Did implementation of Datto go as expected?

Yes

Would you buy Datto again?

Yes

Datto is a fantastic option for smaller businesses who don't have as large of a budget. It might work well for larger businesses as well, but the features are not exactly on par with more prevalent backup solutions. So, that should be kept in mind while determining a good fit for a company. But if selling a backup solution is met with push back, this can be a great option to give a good working backup solution. It offers the main features solutions should have, so it's definitely not a compromise. Just keep in mind the features it does not offer.