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A Great Self-Contained BCDR Solution
December 30, 2023

A Great Self-Contained BCDR Solution

Joseph Rapoport M.A., DCDS, DCAT, DCP-SaaS, DCP-DCMA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SIRIS

Overall Satisfaction with Datto SIRIS

I manage a fleet of Datto appliances (Siris, Alto, etc.) for our clientele. I make sure that our clients' servers/workstations backup on their regular schedule and resolve issues with those backups as they arise. The Datto appliances serve as our clients' backup (business continuity) and disaster recovery repositories. The appliances test the backups to confirm that they are solid and sends these backups offsite to Datto's Cloud to ensure that if anything happens locally the data is still available. The appliances and Datto Cloud also allow for the virtualization of backups in the case that a server encounters an issue and is taken offline.
  • Backup
  • File/Volume/Server Recovery
  • Offsite Backups for added data protection
  • Datto is constantly making improvements to their service, however, implementing needed changes sometimes takes more time than I like.
  • In most cases, Datto will provide the appliance free of charge with a 3-5 year contract which results in a modest monthly fee instead of a large initial outlay and monthly fees.
  • The contract's warranty is top-notch. Failed drives or issues with the appliances are replaced/corrected with free replacements and shipping.
In my experience with Veeam, you have to supply your own storage while the Datto appliance is a self-contained solution.

Do you think Datto SIRIS delivers good value for the price?

Yes

Are you happy with Datto SIRIS's feature set?

Yes

Did Datto SIRIS live up to sales and marketing promises?

Yes

Did implementation of Datto SIRIS go as expected?

Yes

Would you buy Datto SIRIS again?

Yes

Datto is well-suited for companies of all sizes. Of all of the backup services offered in the market, this is the easiest to set up, configure and use, in my opinion.

Datto SIRIS Feature Ratings

Disaster Recovery ()
Not Rated
Data Center Backup
8.0
Flexible deployment
9
Encryption
7
Enterprise Backup ()
Not Rated

Datto SIRIS Support

Datto is very good at supporting its line of products. The Support teams are very knowledgeable and professional.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
There is no need for premium support as every ticket is treated as important, and they do their best to resolve issues as quickly as possible regardless of the issue.
Yes - It took a prolonged period of time to obtain a solution, but one was implemented and seems to have resolved the bug.
During Hurricane Harvey, Datto was onsite in Houston helping their clients obtain data. They setup temporary cloud connections where servers were virtualized to insure that business could continue in the aftermath of the storm.