What users are saying about
1 Ratings
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Score 10 out of 100
2 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

DCDial

Any business can utilize DCDial, however, DCDial is less appropriate for companies that have a very small number of customers and simply do not need a dialer to reach out to them.
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

This solution checks a lot of our boxes for session management and activity monitoring, but ongoing server and failover struggles remain a detractor for our team's use.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

DCDial
Enghouse Interactive Contact Centers
6.8
Agent dashboard
DCDial
Enghouse Interactive Contact Centers
8.0
Validate callers
DCDial
Enghouse Interactive Contact Centers
7.0
Outbound response
DCDial
Enghouse Interactive Contact Centers
8.0
Call forwarding
DCDial
Enghouse Interactive Contact Centers
6.0
Warm transfer
DCDial
Enghouse Interactive Contact Centers
4.0
Predictive dialing
DCDial
Enghouse Interactive Contact Centers
7.0
Call tracking
DCDial
Enghouse Interactive Contact Centers
8.0
Multichannel integration
DCDial
Enghouse Interactive Contact Centers
6.0

Workforce Optimization (WFO)

DCDial
Enghouse Interactive Contact Centers
7.4
Inbound call routing
DCDial
Enghouse Interactive Contact Centers
6.0
Recording
DCDial
Enghouse Interactive Contact Centers
6.0
Call analytics
DCDial
Enghouse Interactive Contact Centers
9.0
Historical reporting
DCDial
Enghouse Interactive Contact Centers
9.0
Customer surveys
DCDial
Enghouse Interactive Contact Centers
7.0

Pros

DCDial

  • Payment IVR. Now, there is no need to call us every time when a client wants to make a payment. Now, they can do that on their own at any time.
  • Compliance Suite. DCDial is fully-compliant. Once we've set up our account, we don't have to worry about compliance anymore.
  • Payment Processing. DCDial offers lots of ways to collect payments and the most amazing thing is that they don't charge for payment processing features; they all are included in the plan.
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
Anonymous | TrustRadius Reviewer

Cons

DCDial

  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Server redundancy and up-time seem to be a periodic difficulty
  • Error handling requires manual intervention by an advanced user
Anonymous | TrustRadius Reviewer

Support Rating

DCDial

DCDial 10.0
Based on 1 answer
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

No score
No answers yet
No answers on this topic

Alternatives Considered

DCDial

We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

No answers on this topic

Return on Investment

DCDial

  • Our team managed to eliminate the number of unproductive calls.
  • We were able to increase agent connection rates.
  • Inbound callers are happy now because they don't have to wait in a queue (decreased customer wait time).
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
Anonymous | TrustRadius Reviewer

Screenshots

Enghouse Interactive Contact Centers

Pricing Details

DCDial

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Enghouse Interactive Contact Centers

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DCDial
10.0
Enghouse Interactive Contact Centers
7.0

Support Rating

DCDial
10.0
Enghouse Interactive Contact Centers

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