What users are saying about
4 Ratings
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16 Ratings
4 Ratings
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Score 9.7 out of 100

Lola.com

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16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.6 out of 100

Likelihood to Recommend

Deem

I used to have to book through the travel agency directly, which was very time consuming. I would either have to type out a specific email to my travel agent or call in and get put on hold and wait until someone was available to speak with. Now I can book and compare flights myself with the click of a button
Anonymous | TrustRadius Reviewer

Lola.com

We are currently in the process of planning our company wide retreat in which we need at least 69 people to book their flights. While with that many people traveling at once, I do suspect I'll get some questions and have to assist some folks however by using Lola.com, the time I would have spent prior will be cut drastically. And I'll be able to see who is taking what flight and obtain departure and arrival information without much interruption to anyone's day. Prior to Lola.com this task would have been something truly daunting, but not this time!
Anonymous | TrustRadius Reviewer

Pros

Deem

  • Deem communicates with Ariba
  • Deem template is easy to complete and upload
  • Deem allows/requests that the catalogs are reviewed/approved prior to being uploaded into the system
Adriana Paez | TrustRadius Reviewer

Lola.com

  • Provides corporate leadership with great insights into employee travel costs BEFORE they hit corporate credit cards, thereby facilitating better budgeting, planning, and cash flow management
  • Offers employees who travel a single interface for booking travel
  • Provides employees who are traveling with concierge level service when booking and while on the road
  • The platform's live chat is fantastic!
Kathleen Slattery Booth | TrustRadius Reviewer

Cons

Deem

  • The only thing on mobile is the selecting a time frame option for a flight is a little confusing the first time you use it
Anonymous | TrustRadius Reviewer

Lola.com

  • Room for existing features to grow and expand, especially on the administrative side
  • Visually-speaking, the overall layout and color scheme used within the site, specifically when it comes to placement and contrast of key text info, has led to some confusion at times
  • Need for more support of existing travel rewards accounts
Mike Eisenberg | TrustRadius Reviewer

Likelihood to Renew

Deem

No score
No answers yet
No answers on this topic

Lola.com

Lola.com 9.1
Based on 1 answer
This is just my guess as I'm not involved in the decision aside from providing feedback on using Lola. I think, from what I've heard, that everyone likes Lola and we'll renew the usage. I say this because we're an all-remote company and this greatly solves the logistics of booking flights for everyone.
Christopher Ralph | TrustRadius Reviewer

Usability

Deem

No score
No answers yet
No answers on this topic

Lola.com

Lola.com 9.1
Based on 1 answer
Lola is simple and straight to the point in regards to usability. I didn't have to figure things out and felt that the interface was intuitive. I loved it.
Christopher Ralph | TrustRadius Reviewer

Support Rating

Deem

No score
No answers yet
No answers on this topic

Lola.com

Lola.com 9.1
Based on 10 answers
Lola's customer support is fantastic. They have frequently contacted us when there are travel alerts, or anticipated flight cancellations to re-book us before it was too late. They are always helpful and pleasant and we have never had any issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Deem

Ariba Contract Management
  • Deem catalog has to be created directly into Deem and cannot be created off of Ariba Contract, which would be a nice feature if available
SAP ERP
  • Deem catalog feeds into Ariba for invoice creation; Ariba exports the information into SAP ERP and the items description, prices and general ledgers keep their consistency, which is a great feature
Ariba Procurement
  • Deem works well with Ariba and reports ran off Ariba will show catalog spend; the visibility, consistency, and compliance are great benefits.
Adriana Paez | TrustRadius Reviewer

Lola.com

Lola.com is much easier to use in terms of UX. Very little Admin and/or user training is needed to get up and running with Lola.com -- which increases our ability to quickly scale the solution. However, I would say that Concur is able to do more inside the travel arena with the addition of expense tracking.
Scotty Hunt | TrustRadius Reviewer

Return on Investment

Deem

  • Very positive impact. Time is money and it is nice not having to waste time on booking travel anymore
Anonymous | TrustRadius Reviewer

Lola.com

  • They have made travel cheaper, so that is a direct reflection to our customers and to us.
  • Customer Service just makes the stress of travel on our employees not so bad. Knowing we have someone to stand behind us while we travel goes a long way
Chad Boivin | TrustRadius Reviewer

Pricing Details

Deem

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lola.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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