What users are saying about
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100
195 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Likelihood to Recommend

Demandforce

We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Demandforce
7.8
Sugar Sell (SugarCRM)
7.6
Customer data management / contact management
Demandforce
8.0
Sugar Sell (SugarCRM)
7.8
Workflow management
Demandforce
9.0
Sugar Sell (SugarCRM)
7.9
Territory management
Demandforce
7.0
Sugar Sell (SugarCRM)
7.6
Opportunity management
Demandforce
8.0
Sugar Sell (SugarCRM)
8.4
Integration with email client (e.g., Outlook or Gmail)
Demandforce
8.0
Sugar Sell (SugarCRM)
7.3
Contract management
Demandforce
7.0
Sugar Sell (SugarCRM)
6.8
Quote & order management
Demandforce
7.0
Sugar Sell (SugarCRM)
7.8
Interaction tracking
Demandforce
8.0
Sugar Sell (SugarCRM)
7.0
Channel / partner relationship management
Demandforce
8.0
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

Demandforce
9.0
Sugar Sell (SugarCRM)
7.1
Case management
Demandforce
9.0
Sugar Sell (SugarCRM)
6.3
Call center management
Demandforce
9.0
Sugar Sell (SugarCRM)
7.9
Help desk management
Demandforce
9.0
Sugar Sell (SugarCRM)
7.2

Marketing Automation

Demandforce
8.7
Sugar Sell (SugarCRM)
7.5
Lead management
Demandforce
9.0
Sugar Sell (SugarCRM)
8.2
Email marketing
Demandforce
8.4
Sugar Sell (SugarCRM)
6.7

CRM Project Management

Demandforce
9.0
Sugar Sell (SugarCRM)
7.6
Task management
Demandforce
9.0
Sugar Sell (SugarCRM)
8.0
Billing and invoicing management
Demandforce
9.0
Sugar Sell (SugarCRM)
7.1
Reporting
Demandforce
9.0
Sugar Sell (SugarCRM)
7.6

CRM Reporting & Analytics

Demandforce
9.0
Sugar Sell (SugarCRM)
7.9
Forecasting
Demandforce
9.0
Sugar Sell (SugarCRM)
8.3
Pipeline visualization
Demandforce
9.0
Sugar Sell (SugarCRM)
7.4
Customizable reports
Demandforce
9.0
Sugar Sell (SugarCRM)
8.1

Customization

Demandforce
9.0
Sugar Sell (SugarCRM)
7.9
Custom fields
Demandforce
9.0
Sugar Sell (SugarCRM)
8.4
Custom objects
Demandforce
9.0
Sugar Sell (SugarCRM)
7.5
Scripting environment
Demandforce
9.0
Sugar Sell (SugarCRM)
7.7
API for custom integration
Demandforce
9.0
Sugar Sell (SugarCRM)
7.9

Security

Demandforce
9.0
Sugar Sell (SugarCRM)
8.8
Single sign-on capability
Demandforce
9.0
Sugar Sell (SugarCRM)
8.6
Role-based user permissions
Demandforce
9.0
Sugar Sell (SugarCRM)
8.9

Social CRM

Demandforce
9.0
Sugar Sell (SugarCRM)
8.8
Social data
Demandforce
9.0
Sugar Sell (SugarCRM)
8.8
Social engagement
Demandforce
9.0
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

Demandforce
9.0
Sugar Sell (SugarCRM)
8.3
Marketing automation
Demandforce
9.0
Sugar Sell (SugarCRM)
7.8
Compensation management
Demandforce
9.0
Sugar Sell (SugarCRM)
8.8

Platform

Demandforce
9.0
Sugar Sell (SugarCRM)
7.1
Mobile access
Demandforce
9.0
Sugar Sell (SugarCRM)
7.1

Pros

Demandforce

  • Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
  • Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
  • Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
Arielle Calugay | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Demandforce

  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Demandforce

Demandforce 9.0
Based on 3 answers
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Demandforce

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Demandforce

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Demandforce

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Demandforce

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

Demandforce

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Demandforce

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Demandforce

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Demandforce

I do not have any alternative products to compare this service too. It was in place when I came aboard this company and I have no say in its continuation or replacement. As from what I can gather, there are many alternatives to this platform, but Demandforce is the only one I am aware of that runs in your system tray and is passively ran in conjunction with your accounting database.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Demandforce

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Demandforce

  • It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.
Jason McElweenie | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Screenshots

Pricing Details

Demandforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Demandforce
7.2
Sugar Sell (SugarCRM)
7.7

Likelihood to Renew

Demandforce
9.0
Sugar Sell (SugarCRM)
8.2

Usability

Demandforce
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

Demandforce
Sugar Sell (SugarCRM)
10.0

Performance

Demandforce
Sugar Sell (SugarCRM)
10.0

Support Rating

Demandforce
Sugar Sell (SugarCRM)
6.3

In-Person Training

Demandforce
Sugar Sell (SugarCRM)
9.0

Online Training

Demandforce
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Demandforce
Sugar Sell (SugarCRM)
9.0

Scalability

Demandforce
Sugar Sell (SugarCRM)
9.0

Add comparison