Desk.com (discontinued) vs. Gorgias
Desk.com (discontinued) vs. Gorgias
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
Gorgias | N/A | Gorgias, headquartered in San Francisco, builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Gorgias connects all business apps and all communication channels to provide support agents a unified view of their customers. It sets auto-responses to common customer requests. | $60 per month Up to 350 mothly tickets |
Desk.com (discontinued) | Gorgias | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | Gorgias | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Desk.com (discontinued) | Gorgias | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | Gorgias | |
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Likelihood to Recommend | 8.2 (38 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | Gorgias | |
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Likelihood to Recommend | Discontinued Products | Gorgias |
Pros | Discontinued Products | Gorgias |
Cons | Discontinued Products | Gorgias |
Likelihood to Renew | Discontinued Products | Gorgias No answers on this topic |
Usability | Discontinued Products | Gorgias No answers on this topic |
Reliability and Availability | Discontinued Products | Gorgias No answers on this topic |
Performance | Discontinued Products | Gorgias No answers on this topic |
Support Rating | Discontinued Products | Gorgias No answers on this topic |
Implementation Rating | Discontinued Products | Gorgias No answers on this topic |
Alternatives Considered | Discontinued Products | Gorgias |
Return on Investment | Discontinued Products | Gorgias |
ScreenShots | Desk.com (discontinued) Screenshots |