Desk.com (discontinued) vs. IFS Assyst
Desk.com (discontinued) vs. IFS Assyst
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
IFS Assyst | N/A | IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management). | N/A |
Desk.com (discontinued) | IFS Assyst | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | IFS Assyst | |
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Top Pros | ||
Top Cons |
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Desk.com (discontinued) | IFS Assyst | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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Desk.com (discontinued) | IFS Assyst | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | IFS Assyst | |
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Likelihood to Recommend | 8.2 (38 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | 10.0 (1 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | IFS Assyst | |
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Likelihood to Recommend | Discontinued Products | IFS |
Pros | Discontinued Products | IFS |
Cons | Discontinued Products | IFS |
Likelihood to Renew | Discontinued Products | IFS |
Usability | Discontinued Products | IFS No answers on this topic |
Reliability and Availability | Discontinued Products | IFS No answers on this topic |
Performance | Discontinued Products | IFS No answers on this topic |
Support Rating | Discontinued Products | IFS No answers on this topic |
Implementation Rating | Discontinued Products | IFS No answers on this topic |
Alternatives Considered | Discontinued Products | IFS |
Return on Investment | Discontinued Products | IFS |
ScreenShots | Desk.com (discontinued) Screenshots |