Desk.com (discontinued) vs. LiveHelpNow
Desk.com (discontinued) vs. LiveHelpNow
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
LiveHelpNow | N/A | LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more. | $21 per month |
Desk.com (discontinued) | LiveHelpNow | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | LiveHelpNow | |
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Top Pros | ||
Top Cons |
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Desk.com (discontinued) | LiveHelpNow | ||||||||||||
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Self Help Community |
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Multi-Channel Help |
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Desk.com (discontinued) | LiveHelpNow | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | LiveHelpNow | |
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Likelihood to Recommend | 8.2 (38 ratings) | 9.5 (2 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | LiveHelpNow | |
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Likelihood to Recommend | Discontinued Products | LiveHelpNow |
Pros | Discontinued Products | LiveHelpNow |
Cons | Discontinued Products | LiveHelpNow |
Likelihood to Renew | Discontinued Products | LiveHelpNow No answers on this topic |
Usability | Discontinued Products | LiveHelpNow No answers on this topic |
Reliability and Availability | Discontinued Products | LiveHelpNow No answers on this topic |
Performance | Discontinued Products | LiveHelpNow No answers on this topic |
Support Rating | Discontinued Products | LiveHelpNow No answers on this topic |
Implementation Rating | Discontinued Products | LiveHelpNow No answers on this topic |
Alternatives Considered | Discontinued Products | LiveHelpNow No answers on this topic |
Return on Investment | Discontinued Products | LiveHelpNow |
ScreenShots | Desk.com (discontinued) Screenshots |