Desk.com (discontinued) vs. Raiseaticket
Desk.com (discontinued) vs. Raiseaticket
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
Raiseaticket | N/A | Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in… | N/A |
Desk.com (discontinued) | Raiseaticket | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | Raiseaticket | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Desk.com (discontinued) | Raiseaticket | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Desk.com (discontinued) | Raiseaticket | |
---|---|---|
Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Front Score 8.9 out of 10 | Front Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | Raiseaticket | |
---|---|---|
Likelihood to Recommend | 8.2 (38 ratings) | 9.0 (3 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | Raiseaticket | |
---|---|---|
Likelihood to Recommend | ![]() Discontinued Products
| Fonicom Ltd
|
Pros | ![]() Discontinued Products
| Fonicom Ltd
|
Cons | ![]() Discontinued Products
| Fonicom Ltd
|
Likelihood to Renew | ![]() Discontinued Products
| Fonicom Ltd No answers on this topic |
Usability | ![]() Discontinued Products
| Fonicom Ltd No answers on this topic |
Reliability and Availability | ![]() Discontinued Products
| Fonicom Ltd No answers on this topic |
Performance | ![]() Discontinued Products
| Fonicom Ltd No answers on this topic |
Support Rating | ![]() Discontinued Products
| Fonicom Ltd No answers on this topic |
Implementation Rating | ![]() Discontinued Products
| Fonicom Ltd No answers on this topic |
Alternatives Considered | ![]() Discontinued Products
| Fonicom Ltd
|
Return on Investment | ![]() Discontinued Products
| Fonicom Ltd
|
ScreenShots | Desk.com (discontinued) Screenshots |