Desk365 vs. LiveAgent
Desk365 vs. LiveAgent
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk365 | N/A | Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that enables users to deliver customer service through channels like Microsoft Teams, Email, and Web Forms/Widgets. Desk365 automates repetitive work with a web app that comes with a unified inbox to manage customer conversations. Desk365 can be configured to work as an internal IT support desk as well. Desk365 is free for up to 3 active agents. With Desk365, users can:… | N/A | |
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Desk365 | LiveAgent | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Desk365 | LiveAgent | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk365 | LiveAgent | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (117 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (4 ratings) |
Usability | - (0 ratings) | 8.0 (4 ratings) |
Support Rating | - (0 ratings) | 9.3 (24 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
Desk365 | LiveAgent | |
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Likelihood to Recommend | Desk365 No answers on this topic | QualityUnit, LLC |
Pros | Desk365 No answers on this topic | QualityUnit, LLC |
Cons | Desk365 No answers on this topic | QualityUnit, LLC |
Likelihood to Renew | Desk365 No answers on this topic | QualityUnit, LLC |
Usability | Desk365 No answers on this topic | QualityUnit, LLC |
Support Rating | Desk365 No answers on this topic | QualityUnit, LLC |
Implementation Rating | Desk365 No answers on this topic | QualityUnit, LLC |
Alternatives Considered | Desk365 No answers on this topic | QualityUnit, LLC |
Return on Investment | Desk365 No answers on this topic | QualityUnit, LLC |
ScreenShots | LiveAgent Screenshots |