Devart ODBC Driver vs. Freshsales

It is appropriate in all scenarios. It is perfect to connect with the database. Actually, nothing to dislike in functionality and performance. It is stand-alone and doesn't need any additional application to be installed.

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Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.

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• Far less connection failures. We had a lot of failures with the tool that we were using before.
• High performance and new features are really useful. Direct mode connectivity seems to make the difference that was very much needed.
• Works very well with Oracle Database 10g.

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• It helps you automate your onboarding process for new leads.
• It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
• It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.

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• User Interface could be better.
• Error Messages and error handling could be improved to be more relevant and specific.
• Availability.

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• Leads and Contacts do not seem to be adequately defined.
• Reporting is not as robust as we would like it to be
• Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa

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I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve

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Support has been great so far but still, it could be better.

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When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...

Devart Driver ODBC for MySQL is best with no known issues. It is stand-alone. It supports SSH/SSL communication. supports HTTP / HTTPS tunneling. It is available for a variety of operating systems like Windows, Mac, and Linux. It is available for 32-bit and 64-bit environments. It supports all renowned programming languages. it supports multiple languages. It allows various data types.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability

• Our organization has been largely moving into agile development life cycle and continuous integration is a key towards agile success. Automation is the first step towards continuous integration. We are really happy using Devart as a part of our automation engineering. It definitely contributes towards overall success.
• We are trying to extend the usage. The development team has also shown interest towards the usage.
• This is a cost effective tool. It is worth the price.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Increased visibility of open deals, as well as encouraging 'clean' data
• Faster data updating (if Freshsales is used as our sole source of data)
• Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info