Device42 vs. IT Glue

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Device42
Score 8.4 out of 10
N/A
Device42 is a comprehensive, agentless discovery system for Hybrid IT. Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, in order to provide an accurate views of the IT ecosystem. Device42 intelligently groups discovered workloads by application affinities, so as to reduce the effort required to create move groups, capturing all communications. The vendor boasts customers in more than 60 countries including Global 2000…
$1,449
1-1K IPs
IT Glue
Score 8.0 out of 10
N/A
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
$29
per month per user (5 user minimum)
Pricing
Device42IT Glue
Editions & Modules
Core 1-100 Devices
$1,449
1-1K IPs
Core 101-500 Devices
$2,999
1K-5K IPs
Core 501-1000 Devices
$4,999
5K-10K IPs
Core 1001-2500 Devices
$9,999
10K-25K IPs
Core 2500+ Devices
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25K+ IPs
Basic
$29.00
per month per user (5 user minimum)
Select
$34.00
per month per user (5 user minimum)
Enterprise
$39.00
per month per user
Offerings
Pricing Offerings
Device42IT Glue
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$545 one-time fee
Additional DetailsPricing for each customer requesting a SaaS installation/deployment is negotiated on a case by case basis, and depends on many factors
More Pricing Information
Best Alternatives
Device42IT Glue
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Microsoft System Center
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Score 8.2 out of 10
MSB Docs
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Score 9.7 out of 10
Enterprises
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Microsoft System Center
Score 8.2 out of 10
M‑Files
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Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Device42IT Glue
Likelihood to Recommend
9.7
(20 ratings)
7.0
(25 ratings)
Usability
-
(0 ratings)
9.0
(7 ratings)
Performance
-
(0 ratings)
8.9
(6 ratings)
Support Rating
-
(0 ratings)
8.0
(7 ratings)
Ease of integration
-
(0 ratings)
7.5
(6 ratings)
User Testimonials
Device42IT Glue
Likelihood to Recommend
Device42
1. Installbase management feature allows us to retire our old spreadsheet methods for tracking the data in favour of a singular database with some excellent reporting.2. We are also providing data connectivity from the WAN Providers and keeping all connections in Device42 gives us the ability have documentation of all connection that are made. 3. Ever changing and growing inventory that needs to be carefully tracked and inventoried. We find this so simple to use that we spend much less time than we used to on tracking these items.
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Kaseya
It is best suited for an MSP but it is also best not suited for an MSP. It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently. At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
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Pros
Device42
  • Device42 can discover physical and virtual servers as well as your network devices
  • Device42 can give resource utilization details like CPU, Memory and Storage
  • Device42 can give dependency mapping
  • Device42 can give inbound and outbound communication details
  • Device42 can create Affinity Groups (Move Groups)
  • Device42 can recommend the Cloud platform to which you can migrate your infrastructure.
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Kaseya
  • The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
  • There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
  • The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
  • You can create and group custom documents together.
  • IT Glue can be integrated with a number of platforms such as Autotask.
  • IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
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Cons
Device42
  • UI/UX is not up to the standards.
  • Can't mass update everything.
  • No export option for the sub components that have changed linked to the device they are assigned to
  • Plugins options are limited
  • Sometimes randomly times out my login forcing me to log in again.
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Kaseya
  • Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image.
  • They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs.
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Usability
Device42
No answers on this topic
Kaseya
Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
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Performance
Device42
No answers on this topic
Kaseya
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
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Support Rating
Device42
No answers on this topic
Kaseya
No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
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Alternatives Considered
Device42
What I appreciate and love about Device42 is how everything links together from room layout,to server rack organisation,down to all VMs and Business applications. We are also able to get full value of our money and full visibility of our assets management process.
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Kaseya
We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
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Return on Investment
Device42
  • The support is amazing has always been very helpful and supportive 24/7.
  • Very easy-to-use, no learning curve required.
  • Cost effective and flexible.
  • Offers one-stop-shop for all things DCIM, robust IPAM, password management, and additional add-on which enhances workflow and top-notch security.
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Kaseya
  • We regret the purchase and have received little, if any, ROI.
  • [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients.
  • Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked.
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ScreenShots

Device42 Screenshots

Screenshot of Drag and drop room layoutsScreenshot of Super easy search

IT Glue Screenshots

Screenshot of PasswordsScreenshot of WorkflowsScreenshot of Workflows - choose triggerScreenshot of ApplicationsScreenshot of NetworksScreenshot of Activity logs