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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Remote Desktop Manager

    Score9.6 out of 10
    Mid-Size Companies (51-1,000 employees)
    Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

    $20

    per month per user

    Unidesk (Discontinued)

    Score5.7 out of 10
    N/AUnidesk was a virtual desktop technology from the Massachusetts company of the same name, and acquired by Citrix. It has reached End of Life (EOL).N/A
    Pricing
    Remote Desktop ManagerUnidesk (Discontinued)
    Editions & Modules
    Team Remote Access Management
    $20
    per month per user
    Starter
    $25
    per month per user, up to 5 users
    Team Remote Connection Management
    $30
    per month per user
    Team Privileged Access Management
    $50
    per month per user
    Enterprise
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    Platinum
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    No answers on this topic
    Offerings
    Pricing Offerings
    Remote Desktop ManagerUnidesk (Discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Remote Desktop ManagerUnidesk (Discontinued)
    Considered Both Products
    Devolutions
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    24 Answers
    No answers on this topic
    Delivers good value for the price
    96%
    Delivers good value for the price
    23 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    24 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    88%
    Lived up to sales and marketing promises
    15 Answers
    No answers on this topic
    Implementation went as expected
    95%
    Implementation went as expected
    21 Answers
    No answers on this topic
    Features
    Remote Desktop ManagerUnidesk (Discontinued)
    Remote Administration
    Comparison of Remote Administration features of Remote Desktop Manager and Unidesk (Discontinued)
    Feature
    Remote Desktop Manager
    9.1
    54 Ratings
    14% above category average
    Unidesk (Discontinued)
    -
    Ratings
    Screen sharing10.026 Ratings00 Ratings
    File transfer9.836 Ratings00 Ratings
    Instant message9.01 Ratings00 Ratings
    Secure remote access with Smart Card authentication7.819 Ratings00 Ratings
    Access to sleeping/powered-off computers8.75 Ratings00 Ratings
    Over-the-Internet remote session9.246 Ratings00 Ratings
    Initiate remote control from mobile7.427 Ratings00 Ratings
    Remote management of servers & workstations10.051 Ratings00 Ratings
    Remote Active Directory® management8.324 Ratings00 Ratings
    Centralized management dashboard9.843 Ratings00 Ratings
    Session record9.323 Ratings00 Ratings
    Annotations10.026 Ratings00 Ratings
    Monitoring and Alerts8.018 Ratings00 Ratings
    Multi-platform remote control9.843 Ratings00 Ratings
    Best Alternatives
    Remote Desktop ManagerUnidesk (Discontinued)
    Small Businesses
    N-able Take Control
    Score7.2 out of 10
    VMware Fusion
    Score7.4 out of 10
    Medium-sized Companies
    Splashtop
    Score9.1 out of 10
    VMware Fusion
    Score7.4 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    VMware Workstation Player
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Remote Desktop ManagerUnidesk (Discontinued)
    Likelihood to Recommend
    9.6
    (54 ratings)
    8.1
    (7 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    9.0
    (1 ratings)
    Usability
    9.7
    (12 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (7 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Remote Desktop ManagerUnidesk (Discontinued)
    Likelihood to Recommend
    Devolutions
    If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
    Read full review
    Discontinued Products
    Right now, I would advise it to anybody who has 1,500 or fewer users they wish to provide desktops for. I would advise to go with persistent desktops or use a UEM solution like AppSense or RES Workspace Manager when trying the non-persistent desktops. I would suggest that using an AppVirt product like App-V with Unidesk still makes a lot of sense as you can use Shared Content Store Mode and sequence once for many. AppVirt solutions still have value with isolation. I would suggest looking at Turbo browsers for their redirect feature to an sandboxed browser running legacy IE or a browser with Java or Flash (to eliminate security threats related to these running locally on the system). Also, I would suggest looking at Atlantis for deduplicating those desktops and allow them to perform quicker with less storage required. Unidesk by itself is awesome. It really simplifies things. Throw it together with other products and each compliments the other well. Also, Unidesk makes some of those other products more valuable as you're not completely reliant on them like you would be without Unidesk.
    Incentivized
    Read full review
    Pros
    Devolutions
    • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
    • Working from home logging onto office based machine.
    • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
    • Speed and cost elements are critical here.
    Incentivized
    Read full review
    Discontinued Products
    • Creating application layers is easy to do. It's just a matter of installing the applications as you would normally do on a computer.
    • Unidesk's technology isn't sandbox like VMware's ThinApp technology so it works much better and is more compatible with other software.
    • The admin console and technology in general is easy to learn for the administrator while it's transparent to the end users.
    Incentivized
    Read full review
    Cons
    Devolutions
    • Occasionally there is a UI bug where the sidebar goes missing and you have to delete some files in %localappdata% to bring it back
    • Would be great if it could also connect to serverless SQL instances like Azure SQL
    • If computer sleeps and wakes with Remote Desktop Manager open it will comtimes ask you to re-login for no reason - as when you close and reopen Remote Desktop Manager it works
    Incentivized
    Read full review
    Discontinued Products
    • Disaster recovery options for the Unidesk solution are not easily accessible or require personalized attention from support.
    • Issues when creating software layers do not always have a obvious fix. Make sure to look for and follow Unidesk's published "recipes."
    • The software/OS layering introduced by Unidesk is not "sanctioned" behavior by Microsoft, and thus you're at the mercy of Unidesk's ability to keep up with widespread changes to operating systems.
    Incentivized
    Read full review
    Likelihood to Renew
    Devolutions
    I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
    Read full review
    Discontinued Products
    Unidesk has been a solid product for us. We continue to rely on its simplicity and scalability.
    Incentivized
    Read full review
    Usability
    Devolutions
    Due to the way our business works, the use of Remote Desktop Manager is limited to the IT staff. For that reason have given it a rating of 8, but only a limited number of employees benefit from this solution as the bulk of our consultants that support customers can not benefit from this solution due to security mandated separation between internal and external systems
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    Devolutions
    I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Implementation Rating
    Devolutions
    The implementation was completely successful. We had no issues!
    Read full review
    Discontinued Products
    No answers on this topic
    Alternatives Considered
    Devolutions
    VisionApp is not in the list. This is the application we used before we got introduced to RDM. VisionApp was great but it did not have the same features as RDM did. Perhaps VisionApp has had some updates but we haven't found any reason to switch applications again
    Incentivized
    Read full review
    Discontinued Products
    AppVolumes seems to be a lot less mature as a product. It does have some benefits over Unidesk e.g. the fact it doesn't include the OS Layer (image management) side means I can just use it for the app layering piece if I like. I can also deploy my application layers to physical desktops BUT I have had less success compatibility wise with my applications as AppVolumes 'AppStacks'. I believe Unidesk has a better handle on the do's and don'ts, or at least may be a little more honest about them. I also don't enjoy the Console with AppVolumes and while I can use it without the image management or tied into the stack the way Unidesk is...you also lose that image management and need to couple it with another product in some scenarios. FlexApp to me is stronger than AppVolumes. FlexApp is coupled with a profile management solution called ProfileUnity which makes it a more attractive alternative (at least at the time of me posting this). However, I prefer other UEM products at this moment in time. I also value the image management and ease of a single console for all of Virt Desktop management that Unidesk provides.
    Incentivized
    Read full review
    Return on Investment
    Devolutions
    • A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
    • We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
    Read full review
    Discontinued Products
    • Storage density with Unidesk (via the use of OS/application layering) is 60-70% improved over standard persistent one-to-one virtual desktops.
    • Unidesk virtual machines can be deployed in under 10 minutes by a lower tier of technician without the need to "touch" the vCenter hypervisor.
    • Reliable performance across Unidesk virtual workstations. Added desktops/layers does not adversely effect performance nearly as bad as older persistent desktops.
    Incentivized
    Read full review
    ScreenShots

    Remote Desktop Manager Screenshots

    Screenshot of the interface to manage remote connections.Screenshot of where entries can be customized.Screenshot of the interface for password analysis and policy enforcement.Screenshot of a user working with multiple connections at the same time.Screenshot of auditable activity, with customizable reports and logs.