Item: Remote Desktop Manager
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Many IT professionals use Remote Desktop Manager throughout our organization. Remote Desktop Manager is a critical component of working in many different server environments. It organizes remote connectivity to servers in such a way that it makes it easy to jump around in and out of servers to do needed work. The folder structure is similar to Windows Explorer and makes it easy to organize the servers in logical groups. Credentials can be managed easily in one place and applied to individual or groups of servers. Lots of flexibility in setting up the environment, this can be a huge time saver if utilized.

Pros and Cons

Remotely access hundreds of servers in a clean and organized environment.
Swap back and forth between several live sessions easily with tabs.

If using more than one monitor with different resolutions, moving Remote Desktop Manager server resolutions don't match the second monitor when moving from one monitor to another.

Return on Investment

Saves time managing servers
Saves time managing credentials

Alternatives Considered

Microsoft Remote Desktop Connection Manager (RDCMan)

RDCMan is the only other similar tool I've used (outside of Windows Remote Desktop Connection). Remote Desktop Manager is more stable, easy to use, and has many, many more features than RDCMan. RDSMan feels very outdated compared to Remote Desktop Manager, and I could never go back to using RDCMan at this point.

Support Rating

I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.

Key Insights

Do you think Remote Desktop Manager delivers good value for the price?

Yes

Are you happy with Remote Desktop Manager's feature set?

Yes

Did Remote Desktop Manager live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Remote Desktop Manager go as expected?

I wasn't involved with the implementation phase

Would you buy Remote Desktop Manager again?

Yes

Other Software Used

Microsoft Office 365, Mitel MiCollab, Visual Studio IDE

Likelihood to Recommend

I recommend Remote Desktop Manager to any IT professional that needs to manage logging in and out of servers remotely. There are tons of features, but even just for simple organization of servers and credentials and the ability to work in multiple server environments and navigate freely and easily among them, this tool is outstanding.

Stable, tons of features, keeps me organized, easy to use... What's not to love?

Overall Satisfaction with Remote Desktop Manager