What users are saying about
19 Ratings
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Score 8.9 out of 100
3 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Digital River Global Commerce

Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.
Christopher Corbett | TrustRadius Reviewer

Kibo eCommerce

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
Mickey Luongo | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Digital River Global Commerce
9.0
Kibo eCommerce
8.4
Product catalog & listings
Digital River Global Commerce
10.0
Kibo eCommerce
8.0
Product management
Digital River Global Commerce
10.0
Kibo eCommerce
7.0
Bulk product upload
Digital River Global Commerce
10.0
Kibo eCommerce
9.0
Branding
Digital River Global Commerce
7.9
Kibo eCommerce
9.0
Mobile storefront
Digital River Global Commerce
9.7
Kibo eCommerce
9.0
Product variations
Digital River Global Commerce
9.8
Kibo eCommerce
8.0
Website integration
Digital River Global Commerce
8.9
Kibo eCommerce
9.0
Visual customization
Digital River Global Commerce
5.7
Kibo eCommerce
9.0
CMS
Digital River Global Commerce
9.5
Kibo eCommerce
8.0

Online Shopping Cart

Digital River Global Commerce
9.8
Kibo eCommerce
9.0
Abandoned cart recovery
Digital River Global Commerce
9.8
Kibo eCommerce
Checkout user experience
Digital River Global Commerce
9.9
Kibo eCommerce
9.0

Online Payment System

Digital River Global Commerce
10.0
Kibo eCommerce
9.0
eCommerce security
Digital River Global Commerce
10.0
Kibo eCommerce
9.0

eCommerce Marketing

Digital River Global Commerce
6.9
Kibo eCommerce
7.0
Promotions & discounts
Digital River Global Commerce
9.8
Kibo eCommerce
7.0
Personalized recommendations
Digital River Global Commerce
6.0
Kibo eCommerce
SEO
Digital River Global Commerce
5.0
Kibo eCommerce
7.0

eCommerce Business Management

Digital River Global Commerce
8.2
Kibo eCommerce
8.0
Multi-site management
Digital River Global Commerce
2.0
Kibo eCommerce
10.0
Order processing
Digital River Global Commerce
9.8
Kibo eCommerce
9.0
Inventory management
Digital River Global Commerce
10.0
Kibo eCommerce
9.0
Shipping
Digital River Global Commerce
10.0
Kibo eCommerce
9.0
Custom functionality
Digital River Global Commerce
9.2
Kibo eCommerce
3.0

Pros

Digital River Global Commerce

  • Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
  • The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
  • Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.
Anonymous | TrustRadius Reviewer

Kibo eCommerce

  • Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
  • Native responsive design in the latest version is great.
  • Dynamic product categories is a big win.
Anonymous | TrustRadius Reviewer

Cons

Digital River Global Commerce

  • Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
  • They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.
Benjamin Bell | TrustRadius Reviewer

Kibo eCommerce

  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.
Mickey Luongo | TrustRadius Reviewer

Likelihood to Renew

Digital River Global Commerce

Digital River Global Commerce 8.6
Based on 5 answers
N/A I wasn't the person that implemented or recommended Digital River. But from an eCommerce standpoint I liked the organization overall and would recommend it.
Anonymous | TrustRadius Reviewer

Kibo eCommerce

No score
No answers yet
No answers on this topic

Support Rating

Digital River Global Commerce

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 1 answer
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Mickey Luongo | TrustRadius Reviewer

Implementation Rating

Digital River Global Commerce

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 1 answer
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Mickey Luongo | TrustRadius Reviewer

Alternatives Considered

Digital River Global Commerce

We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River
Anonymous | TrustRadius Reviewer

Kibo eCommerce

Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements
Mickey Luongo | TrustRadius Reviewer

Return on Investment

Digital River Global Commerce

  • Definitely positive impact in local markets
  • Positive impact in email marketing
  • Some positive experience with tailoring it for our business objectives
Madina Mukhamedova | TrustRadius Reviewer

Kibo eCommerce

  • Supporting our eCommerce business for 11 years (first as MarketLive, now as Kibo).
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Digital River Global Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kibo eCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Digital River Global Commerce
8.9
Kibo eCommerce
8.0

Likelihood to Renew

Digital River Global Commerce
8.6
Kibo eCommerce

Usability

Digital River Global Commerce
8.0
Kibo eCommerce

Support Rating

Digital River Global Commerce
Kibo eCommerce
1.0

Implementation Rating

Digital River Global Commerce
Kibo eCommerce
1.0

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