TrustRadius

Directly vs. Text Request

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Directly
Score 6.4 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
Text Request
Score 9.6 out of 10
N/A
Text Request is a business texting platform built to ignite customer engagement. It is a plug-and-play messaging solutions to everyday communication problems that enables businesses to connect to customers anytime, anywhere. Text Request is designed to scale from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on its API.
$59
per month
Pricing
DirectlyText Request
Editions & Modules
No answers on this topic
Basic
$59
per month
Starter
$139
per month
Corporate
$279
per month
Enterprise
$549
per month
High Volume Tier 1
$850
per month
High Volume Tier 2
$1,400
per month
Offerings
Pricing Offerings
DirectlyText Request
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
DirectlyText Request
Best Alternatives
DirectlyText Request
Small Businesses
Front
Front
Score 9.0 out of 10
Front
Front
Score 9.0 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DirectlyText Request
Likelihood to Recommend
7.0
(1 ratings)
9.3
(6 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
9.1
(6 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
Configurability
-
(0 ratings)
4.5
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
8.2
(1 ratings)
Professional Services
-
(0 ratings)
8.2
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
DirectlyText Request
Likelihood to Recommend
Directly Software, Inc.
It is well suited for customer experience service management but, it should focus more on a support system.
Abhay Ranjan | TrustRadius Reviewer
Read full review
Text Request
Text Request is appropriate for all kinds of scenarios! I really have NOT found a situation where Text Request was not suitable to use to try and reach a patient. We have used TR to contact a patient that we have received a referral from their Primary Doctor and we need to schedule an evaluation, we have used TR for insurance and Billing, we have used TR for contacting patients that missed a visit and to reschedule.
S Marie | TrustRadius Reviewer
S Marie
Patient Care Coordinator
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Pros
Directly Software, Inc.
  • customer messaging management
  • IVR
  • Branding
Abhay Ranjan | TrustRadius Reviewer
Read full review
Text Request
  • text clients quickly and efficiently
  • Allow all team members to communicate with all clients and keep the conversation going
  • Templates to easily send regular texts
  • Customer service is better than excellent!
Erika Herman | TrustRadius Reviewer
Erika Herman
Vice Pesident
Read full review
Cons
Directly Software, Inc.
  • support
  • moderation
  • termination process
Abhay Ranjan | TrustRadius Reviewer
Read full review
Text Request
  • I think so far the only improvement I could suggest would be to be able to "un-send" a text within like 30 secs in case you send something out incorrectly.
  • Maybe adding more emojis
  • When sending a file make the size of the pic they see bigger
S Marie | TrustRadius Reviewer
S Marie
Patient Care Coordinator
Read full review
Usability
Directly Software, Inc.
No answers on this topic
Text Request
Text Request is very user friendly. I started using the Text Request platform on Day 1 without any specific instructions and I was able to figure it out very easily!
Verified User
Anonymous
Read full review
Support Rating
Directly Software, Inc.
No answers on this topic
Text Request
I have never used the support
Verified User
Anonymous
Read full review
Alternatives Considered
Directly Software, Inc.
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
Abhay Ranjan | TrustRadius Reviewer
Read full review
Text Request
I use Hatch for my service businesses because they integrate with our CRM tool and Text Request does not. I am NOT a fan - their support is not even half as good as TR but they fill a need that our company has. I like the technology, customer service and ease of use that Text Request gives to us - I just want them to integrate with my CRM! If so, I'd leave Hatch in a heartbeat!
Erika Herman | TrustRadius Reviewer
Erika Herman
Vice Pesident
Read full review
Return on Investment
Directly Software, Inc.
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
Abhay Ranjan | TrustRadius Reviewer
Read full review
Text Request
  • That is not something we see from an office standpoint. This is something that our Headquarters would keep track of.
  • What I can say is that the amount of patients being scheduled after implementing TR has been in an upward trend.
  • Also patients that missed their appointments are more likely to reschedule when being able to do so with just a text message
S Marie | TrustRadius Reviewer
S Marie
Patient Care Coordinator
Read full review
ScreenShots