Dixa vs. Freshdesk Contact Center
Dixa vs. Freshdesk Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Dixa | N/A | Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses. | $39 per month per user | |
Freshdesk Contact Center | N/A | Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues… | $0 per agent/per month |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | All pricing plans are billed annually with a 5 seat minimum. Monthly pricing is available upon request (includes a surcharge). Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration | — | ||||||||||||||
More Pricing Information |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Dixa | Freshdesk Contact Center | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Dixa | Freshdesk Contact Center | |
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Likelihood to Recommend | 9.3 (4 ratings) | 8.7 (9 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.1 (3 ratings) |
Dixa | Freshdesk Contact Center | |
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Likelihood to Recommend | Dixa | Freshworks Inc |
Pros | Dixa | Freshworks Inc |
Cons | Dixa | Freshworks Inc |
Usability | Dixa No answers on this topic | Freshworks Inc |
Support Rating | Dixa No answers on this topic | Freshworks Inc |
Alternatives Considered | Dixa | Freshworks Inc |
Return on Investment | Dixa | Freshworks Inc |
ScreenShots | Dixa Screenshots |