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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dixa

    Score8 out of 10
    N/ADixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.

    $39

    per month per user

    Gmelius

    Score8 out of 10
    N/AGmelius Mission: Build the 1st collaboration platform that lives where you work 🚀 Gmelius offers a way to collaborate, manage projects and automate workflows inside Google Workspace (formerly G Suite),and beyond, by connecting the other tools that are used daily at companies like Slack, and Trello. Teams can collaborate right from the tools they already know and love. Gmelius allows them to work together on email, monitor and distribute their company's workload visually, and…N/A
    Pricing
    DixaGmelius
    Editions & Modules
    Growth
    $109
    per month per user
    Ultimate
    $169
    per month per user
    Prime
    $215
    per month per user
    *Custom
    Contact for quote
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    DixaGmelius
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscount offered for annual billing. Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration—
    More Pricing Information
    Community Pulse
    DixaGmelius
    Considered Both Products
    Dixa
    No answer on this topic
    Gmelius
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    83%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    83%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    83%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    83%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    83%
    Implementation went as expected
    5 Answers
    Features
    DixaGmelius
    Project Management
    Comparison of Project Management features of Dixa and Gmelius
    Feature
    Dixa
    -
    Ratings
    Gmelius
    6.4
    6 Ratings
    19% below category average
    Task Management00 Ratings7.24 Ratings
    Workflow Automation00 Ratings7.05 Ratings
    Mobile Access00 Ratings5.94 Ratings
    Search00 Ratings5.55 Ratings
    Communication
    Comparison of Communication features of Dixa and Gmelius
    Feature
    Dixa
    -
    Ratings
    Gmelius
    8.1
    5 Ratings
    1% above category average
    Notifications00 Ratings8.15 Ratings
    Best Alternatives
    DixaGmelius
    Small Businesses
    Help Scout
    Score9.3 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DixaGmelius
    Likelihood to Recommend
    9.3
    (4 ratings)
    9.8
    (6 ratings)
    User Testimonials
    DixaGmelius
    Likelihood to Recommend
    Dixa
    Dixa may be a more cost-effective cash flow program than other programs used in our organization. Dixa does not require us to change our phone number when using the application because it is adaptable to our current number; the Dixa team handles the interface by quickly adding our phone number to their system. Despite the significant additions and updates to Dixa, our company is very pleased with the results obtained so far.
    Incentivized
    Read full review
    Gmelius
    Lead generation for nearly any kind of business. I can't even explain how easy it is to set everything up. I also love that I can send test emails to myself. Sequencing and Scheduling out follow-ups help me stay on top of potential sales, especially smaller sales that aren't always on my radar 24/7. Sending post-sale information on a regular basis. Basically, Gmelius works for the entire sales cycle, pre to post.
    Incentivized
    Read full review
    Pros
    Dixa
    • The text recording of calls has made our life in the office easier since we often miss some requests, which with this feature we can attend to.
    • The pre-recorded greeting is a good way to keep the customer waiting to be answered.
    • The chatbot feature is perfect for customers with simpler problems to be solved.
    Incentivized
    Read full review
    Gmelius
    • Easy to assign and action emails.
    • Easy to add notes for a particular individual to action them without missing out on important details.
    • Ready to use templates can be designed for everyday responses to clients.
    Incentivized
    Read full review
    Cons
    Dixa
    • I wish it had the option of call transcription so that you don't just have access to the recording.
    • We have had some problems when receiving calls, as they are forwarded instantly without allowing us to answer them.
    • We have also had problems integrating with social networks, we have not yet been able to integrate them.
    Incentivized
    Read full review
    Gmelius
    • Easier access to dashboard.
    • Ability to edit email names more if a person's name doesn't match up with their Gmail account.
    Incentivized
    Read full review
    Alternatives Considered
    Dixa
    Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.
    Incentivized
    Read full review
    Gmelius
    We switched to Gmelius from Mixmax because we wanted to try the inbox/label sharing features. Ultimately, Mixmax is more accurate with tracking opens, and it is much more user friendly. We switched back to Mixmax after about a year using Gmelius. Mailshake is also a better tool for sending out high volumes of emails, as it is better at making sure your email address doesn't get flagged as spam.
    Incentivized
    Read full review
    Return on Investment
    Dixa
    • We must pay close attention to the regular updates that are released so that their implementation does not become difficult.
    • You can be confident that you will achieve the desired results for your users thanks to the platform.
    Incentivized
    Read full review
    Gmelius
    • I reliably post 20-30% higher activity numbers weekly due to my use of Gmelius
    • Gmelius is a significant contributer to my sales success -- The last two years I have more than doubled company-issued sales targets
    • Gmelius saves me tons of time each week due to automated campaigns. I would say I've reclaimed at least 20% of my work week scheduling out follow up and pre-scheduling lead gen email campaigns out.
    Incentivized
    Read full review
    ScreenShots

    Dixa Screenshots

    Screenshot of Conversations View: Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).Screenshot of Conversations List: All conversations are updated dynamically in real-time so agents can see what a team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, and conversation status.Screenshot of Analytics: Analyze team performanceScreenshot of Organization: Add team members on the fly

    Gmelius Screenshots

    Screenshot of Use shared inbox that work together on emailScreenshot of Get kanban boards to organize teamwork visuallyScreenshot of Organize workflow automation to make your team happier