Dixa vs. Gmelius

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dixa
Score 8.0 out of 10
N/A
Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.
$39
per month per user
Gmelius
Score 8.0 out of 10
N/A
Gmelius Mission: Build the 1st collaboration platform that lives where you work 🚀 Gmelius offers a way to collaborate, manage projects and automate workflows inside Google Workspace (formerly G Suite),and beyond, by connecting the other tools that are used daily at companies like Slack, and Trello. Teams can collaborate right from the tools they already know and love. Gmelius allows them to work together on email, monitor and distribute their company's workload visually, and…N/A
Pricing
DixaGmelius
Editions & Modules
Growth
$109
per month per user
Ultimate
$169
per month per user
Prime
$215
per month per user
*Custom
Contact for quote
per month per user
No answers on this topic
Offerings
Pricing Offerings
DixaGmelius
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsDiscount offered for annual billing. Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration
More Pricing Information
Community Pulse
DixaGmelius
Features
DixaGmelius
Project Management
Comparison of Project Management features of Product A and Product B
Dixa
-
Ratings
Gmelius
6.4
6 Ratings
19% below category average
Task Management00 Ratings7.24 Ratings
Workflow Automation00 Ratings7.05 Ratings
Mobile Access00 Ratings5.94 Ratings
Search00 Ratings5.55 Ratings
Communication
Comparison of Communication features of Product A and Product B
Dixa
-
Ratings
Gmelius
8.1
5 Ratings
1% above category average
Notifications00 Ratings8.15 Ratings
Best Alternatives
DixaGmelius
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Stackby
Stackby
Score 8.9 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DixaGmelius
Likelihood to Recommend
9.3
(4 ratings)
9.8
(6 ratings)
User Testimonials
DixaGmelius
Likelihood to Recommend
Dixa
Dixa may be a more cost-effective cash flow program than other programs used in our organization. Dixa does not require us to change our phone number when using the application because it is adaptable to our current number; the Dixa team handles the interface by quickly adding our phone number to their system. Despite the significant additions and updates to Dixa, our company is very pleased with the results obtained so far.
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Gmelius
Lead generation for nearly any kind of business. I can't even explain how easy it is to set everything up. I also love that I can send test emails to myself. Sequencing and Scheduling out follow-ups help me stay on top of potential sales, especially smaller sales that aren't always on my radar 24/7. Sending post-sale information on a regular basis. Basically, Gmelius works for the entire sales cycle, pre to post.
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Pros
Dixa
  • The text recording of calls has made our life in the office easier since we often miss some requests, which with this feature we can attend to.
  • The pre-recorded greeting is a good way to keep the customer waiting to be answered.
  • The chatbot feature is perfect for customers with simpler problems to be solved.
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Gmelius
  • Easy to assign and action emails.
  • Easy to add notes for a particular individual to action them without missing out on important details.
  • Ready to use templates can be designed for everyday responses to clients.
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Cons
Dixa
  • I wish it had the option of call transcription so that you don't just have access to the recording.
  • We have had some problems when receiving calls, as they are forwarded instantly without allowing us to answer them.
  • We have also had problems integrating with social networks, we have not yet been able to integrate them.
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Gmelius
  • Easier access to dashboard.
  • Ability to edit email names more if a person's name doesn't match up with their Gmail account.
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Alternatives Considered
Dixa
Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.
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Gmelius
We switched to Gmelius from Mixmax because we wanted to try the inbox/label sharing features. Ultimately, Mixmax is more accurate with tracking opens, and it is much more user friendly. We switched back to Mixmax after about a year using Gmelius. Mailshake is also a better tool for sending out high volumes of emails, as it is better at making sure your email address doesn't get flagged as spam.
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Return on Investment
Dixa
  • We must pay close attention to the regular updates that are released so that their implementation does not become difficult.
  • You can be confident that you will achieve the desired results for your users thanks to the platform.
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Gmelius
  • I reliably post 20-30% higher activity numbers weekly due to my use of Gmelius
  • Gmelius is a significant contributer to my sales success -- The last two years I have more than doubled company-issued sales targets
  • Gmelius saves me tons of time each week due to automated campaigns. I would say I've reclaimed at least 20% of my work week scheduling out follow up and pre-scheduling lead gen email campaigns out.
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ScreenShots

Dixa Screenshots

Screenshot of Conversations View: Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).Screenshot of Conversations List: All conversations are updated dynamically in real-time so agents can see what a team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, and conversation status.Screenshot of Analytics: Analyze team performanceScreenshot of Organization: Add team members on the fly

Gmelius Screenshots

Screenshot of Use shared inbox that work together on emailScreenshot of Get kanban boards to organize teamwork visuallyScreenshot of Organize workflow automation to make your team happier