Dixa vs. Intercom
Dixa vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Dixa | N/A | Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses. | $39 per month per user | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | All pricing plans are billed annually with a 5 seat minimum. Monthly pricing is available upon request (includes a surcharge). Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
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Incident and problem management |
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Multi-Channel Help |
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Dixa | Intercom | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Dixa | Intercom | |
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Likelihood to Recommend | 9.3 (4 ratings) | 9.0 (263 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (171 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Dixa | Intercom | |
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Likelihood to Recommend | Dixa | Intercom |
Pros | Dixa | Intercom |
Cons | Dixa | Intercom |
Likelihood to Renew | Dixa No answers on this topic | Intercom |
Usability | Dixa No answers on this topic | Intercom |
Reliability and Availability | Dixa No answers on this topic | Intercom |
Performance | Dixa No answers on this topic | Intercom |
Support Rating | Dixa No answers on this topic | Intercom |
Online Training | Dixa No answers on this topic | Intercom |
Implementation Rating | Dixa No answers on this topic | Intercom |
Alternatives Considered | Dixa | Intercom |
Return on Investment | Dixa | Intercom |
ScreenShots | Dixa Screenshots | Intercom Screenshots |