dLocal vs. Worldpay from FIS

dLocal does a very good job of explaining why payments fail when they occur, and makes it clear what happened. I work with Onesource too, and it doesn't explain this very well. There is a specific payment in Brazil called PIX, as if it were a digital wallet that makes payments immediately. This payment is processed by Demerge, but it is not possible to find this type of payment in platform. So sometimes the client makes the payment in this way to another account by mistake, and we are unable to locate it on our part.

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Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.

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• User-friendly layout, easy to use
• It doesn't lock and generally doesn't stay offline
• has sufficient information about the payment and who made it

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• It has broad support for networks and software solution.
• It is fairly easy to implement and configure.
• Has good technical support when you have the proper contact.

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• no need to select the time period to search with any filter
• Few times the website does not open and a message appears
• Payment via Pix (Brazil) is processed by Demerge, but it is not possible to search on the dLocal website

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• In my experience, Some of the WORST tech support/customer service I've ever experienced
• Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
• Duplicate charges
• Fraud controls are weak and (for gift cards) cost extra for dubious protection
• It took them over a month (and constant badgering) to give us a copy of our contract
• The system crashes quite a bit, leaving our locations without any ability to charge customers
• I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis

As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

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The dLocal platform is very easy to use, and has a well thought out user experience. It's intuitive for you to find what you want, with the different filters that the site offers. As well as information that returns about a specific payment, such as all customer-related content, which is used to find Spotify accounts

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Easy! Easy! Easy!

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Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.

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dLocal is the most complete among the platforms I use in my daily life, in relation to searching for payments. both in layout, UX, optimization, among other things. In addition to being possible to locate several different types of payments from different countries. As a comparison, Onesource works mostly only for payments in Latin America

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ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.

• dLocal helps businesses accept payments in new markets, which helps attract more customers and increases sales. ROI can be positive with customer growth and geographic diversification.
• dLocal can reduce payment costs by uniting and simplifying international and local payments on one platform, which can help you make better money
• dLocal can require a lot of investment, training and changes to internal processes. If adaptation is not efficient or emerging markets do not perform as expected, it may delay returns or result in losses.

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• Positive- More clients are enticed to use World Pay when they hear the benefits.
• Negative- Customer service lacks so our clients tend to complain about that.
• Negative- Rates can be a little high depending if client is currently using a local bank.

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