What users are saying about
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26 Ratings
5 Ratings
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Score 7 out of 100

Kira

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26 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

DocuSign CLM, formerly SpringCM

A great solution:
  1. templatizing agreement types;
  2. driving workflows with conditions,
  3. archiving documents and attributing them by master data
I had wished that it was easier to engineer workflows and templates (greatest opportunity to expand).
Jeanette Wayne | TrustRadius Reviewer

Kira

Kira is a great due diligence tool and can be well utilised on both large and small transactions. It also has good application if you are looking to compare multiple documents against a model form document or market standard templates. Kira is less useful if you are looking to review emails (e.g. as part of a disclosure exercise); or if your review involves non-Latin based script languages.
Anonymous | TrustRadius Reviewer

Pros

DocuSign CLM, formerly SpringCM

  • User-friendly.
  • Seamless integration.
Anonymous | TrustRadius Reviewer

Kira

  • UI/UX - tagging and naming feels much easier than you'd expect machine learning to feel
  • Accuracy - Kira's built-in models perform well out of the box
  • Assistance - Kira's support team gets back to me same day if I have a question
Anonymous | TrustRadius Reviewer

Cons

DocuSign CLM, formerly SpringCM

  • Not user intuitive.
  • Unreliable - crashes and you don't know if your contract was sent to the client.
Anonymous | TrustRadius Reviewer

Kira

  • Inability to relabel smart fields to suit the review process means it is hard to align it to particular projects (e.g. it would be useful to relabel the "Assignment" smart field as "Is the contract assignable?")
  • Not enough non-English smart fields.
  • Needs the ability to resell user-trained smart fields in a marketplace.
  • Output is not customizable enough.
  • Built-in analysis tools are useful but a little basic.
Anonymous | TrustRadius Reviewer

Usability

DocuSign CLM, formerly SpringCM

No score
No answers yet
No answers on this topic

Kira

Kira 7.7
Based on 20 answers
If our firm had more contracts in English, the usability of Kira would be rated higher. However, since we have to train clauses in Portuguese in order to use Kira, it makes its usability lower. We still are not able to fully use Kira for reading contracts in Portuguese. It takes a long time and many associate hours to make Kira usable in other languages.
Anonymous | TrustRadius Reviewer

Support Rating

DocuSign CLM, formerly SpringCM

DocuSign CLM, formerly SpringCM 1.0
Based on 1 answer
I am constantly experiencing issues with SpringCM.
Anonymous | TrustRadius Reviewer

Kira

Kira 7.7
Based on 20 answers
Customer Support is excellent. The online help portal is probably the best I have ever seen. Great videos with content easily found. The HelpLine is staffed by knowledgeable people. The videos have saved us providing a lot of in-house training, which we would struggle to resource. The account managers really know the product and their law firm clients and share best practices and trends.
Anonymous | TrustRadius Reviewer

Alternatives Considered

DocuSign CLM, formerly SpringCM

We selected SpringCM because we needed just a basic contract repository. We did not need a full contract life cycle product.
Larry Lueck | TrustRadius Reviewer

Kira

Kira offers a lot more out of the box than other providers and is also more flexible around integrations. This, plus the clear pricing structure, is why we went for it instead of (or as well as) others.Diligen, RAVN, Leverton, Della, Seal not in list.
Anonymous | TrustRadius Reviewer

Return on Investment

DocuSign CLM, formerly SpringCM

  • Shorter time to market, 364%
  • Fewer process cycles (425% improvement)
Jeanette Wayne | TrustRadius Reviewer

Kira

  • Positive ROI: Increased comfort level of attorneys and use of tech
  • Neutral ROI: It has not significantly change how we handle projects, since there still is a need for manual review
  • Negative ROI: It has been cost prohibitive to scale it
Ali Shahidi | TrustRadius Reviewer

Screenshots

DocuSign CLM, formerly SpringCM

Pricing Details

DocuSign CLM, formerly SpringCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kira

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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