DocuWare vs. OpenText LiquidOffice

We can use Docuware Cloud as a checks and balances program for our application processing in our data department. This is a time saver and allows us to access information at our multiple locations, as well as we have clients in various states. We can assign documents to others throughout the processing of applications, and this has allowed us to keep better track of our documentation with clients.

Incentivized

OpenText LiquidOffice would be most suitable if you engage or already use the large array of OpenText information management solutions; as integrations would be swift. From my experience LiquidOffice has been a successful investment to provide secure eForms from authenticated users. The PDF standalone forms are flexible enough to be opened on any browser or PDF viewer. It is a superb solution to collect and validate information from your audiences.

Incentivized

• Control of the flow of online processes
• Automation of the company processes
• Online forms and digitization of processing documents

Incentivized

• The WYSIWYG form builder has highly configurable web forms
• It processes even third-party external web forms
• It integrates well with OpenText Core to improve customer interactions.

Incentivized

• No active directory integration, this doubles up user management.
• No Outlook integration. Would be nice to be able to interact with Docuware from email.
• No mobile application. We have many remote users that would benefit from this.

Incentivized

• Need more training and support items for the ever increasing features that it has
• Tech support - Difficult to initialize

Incentivized

Docuware has become a vital part of our organization.

Incentivized

Fairly intuitive for average users.

Incentivized

OpenText LiquidOffice's is very easy to pick up and is also very easy to learn, requiring very little input from our internal IT support team. Most users pick it up very quickly and rarely ask questions on how to use it, which i feel is testament to pretty good usability.

Incentivized

We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.

Incentivized

The support from Opentext is commendable. I got valuable assistance from their agent while seeking to understand leveraging the complex WYSIWYG form builder.

Incentivized

We actually moved from DocuWare to Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP.

Incentivized

Against GoogleForms - Just its security and data privacy/restriction & access support is very good compared to GoogleForms. Hence the OpenText LiquidOffice Against Typeform - Ease of use and turnaround time for complex business rule based forms

Incentivized

• Purchasing approval control and monitoring. Allows us to keep tighter hold of the budget.
• Had to spend considerably more than expected. We needed to hire a developer to build integrations.

Incentivized

• Pretty high form interaction rate
• Hard to determine where a users is dropping off
• Proved too limited in context of event submissions

Incentivized