DocuWare vs. Vasion

We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.

Incentivized

The best case we've found for Vasion's PrinterLogic is the one that explains why we moved to Vasion's PrinterLogic in the first place. Our Windows print servers were extremely temperamental for our Azure devices and, in many cases, would take 20 minutes or more to just set up correctly. We would then have issues with printers not printing for long periods or with print jobs not showing up in the printer queue. It was also hard for the staff to install their own printers when the one they normally used went down. It was also very hard for staff to figure out how to navigate the printer list to install printers. Vasion's PrinterLogic made all of this very easy and gave the staff one easy web page to find the printer they want and install it.

Incentivized

• OCR is very good
• Support
• Ease of use

Incentivized

• MaxxVault is a full-featured product at a cost significantly less than its competition.
• MaxxVault is end-user maintainable. I do not have to carry an IT staff to support this critical system.
• MaxxVault has the best customer service support of any vendor I've done business with in my 20 year career.

• No active directory integration, this doubles up user management.
• No Outlook integration. Would be nice to be able to interact with Docuware from email.
• No mobile application. We have many remote users that would benefit from this.

Incentivized

• Learning curve is particularly steep.
• Some advanced features can be difficult to implement and test.
• Driver management is time consuming and could be streamlined.

Incentivized

Docuware has become a vital part of our organization.

Incentivized

Fairly intuitive for average users.

Incentivized

I would say its around 7. For us it was easy to do deploy, to use the centralised control, and not too complex compared to other printing services. However, some workflows became complicated depending on configuration. In our case, it was a bit complicated after a while. But its still user friendly.

Incentivized

We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.

Incentivized

Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.

Incentivized

Vasion's PrinterLogic had a much better interface for installing printers for staff. It was very easy for staff to manage their own printers and install what they want or need. Vasion's PrinterLogic also seemed to be better equipped for reporting and use by our non-technical staff. We were also impressed with the support of Vasion's PrinterLogic and how easily they answered all of our questions.

Incentivized

• Allowed us to do multiple hours less data entry per client/per week.
• ROI very quickly.
• Package is customizable so you can scale as needed.

Incentivized

• Having seen similar organizations implement software solutions costing upwards of $1 million, I can safely say the ROI on our MaxxVault implementation has paid off massively for our customers and staff. We could not do what we're doing without MaxxVault.