MaxxVault should be your first call for an electronic document management solution
August 24, 2016

MaxxVault should be your first call for an electronic document management solution

Alex Garnes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with MaxxVault

We use MaxxVault in two ways: to support our corporate needs - expense reports, HR documentation, AP/AR and for one of our programs we operate as a contractor for the state of Kansas Department for Children and Families. In this operation, we converted all hard copy case files to electronic files using MaxxVault. We also route work through the office using the workflow functionality and intercept all incoming documents at the front desk where we image and route to the intended recipient using MaxxVault. We know that this makes us more efficient but we also reduced our office size when we downsized our file room, saving us lease expenses.
  • MaxxVault is a full-featured product at a cost significantly less than its competition.
  • MaxxVault is end-user maintainable. I do not have to carry an IT staff to support this critical system.
  • MaxxVault has the best customer service support of any vendor I've done business with in my 20 year career.
  • MaxxVault does every single thing we need it to do. I cannot think of anything it should improve.
  • We scaled down our file room size and cut our leasing costs.
  • We transformed several processes from iterative physical hand-offs to being completely done within MaxxVault workflow. The turnaround for a few of these processes went from days to minutes.
MaxxVault was significantly less expensive than OnBase and more feature packed than the other competitors. The other selling point was it can be end-user maintained, reducing our IT expenses.
We transformed a paper-intensive operation, child support enforcement, to an almost completely electronic environment. Our child support case managers can now easily find all case file documentation (no longer searching through the file room or on someone's desk) and have access to these files from any secure location, including the court room where we need these documents during the hearings.

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