TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DocuWare

    Score7.7 out of 10
    N/ADocuWare’s document management software delivers digital workflow and document control to boost productivity without the need for IT resources. Its cloud and on-premises products are presented as a best-fit solution for companies seeking to digitize, automate and transform key processes. DocuWare is headquartered in New Windsor, NY, and their solution is presented as a DCM, or lightweight ECM.

    $300

    per month

    QEdge

    Score7.6 out of 10
    N/AN/A

    $79

    per year

    Pricing
    DocuWareQEdge
    Editions & Modules
    Base
    $300
    per month
    Enterprise
    1,500
    per month
    Pro
    Contact sales team
    Large Enterpriser
    Contact sales team
    Basic
    $79
    per year
    Offerings
    Pricing Offerings
    DocuWareQEdge
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    DocuWareQEdge
    Small Businesses
    M‑Files
    Score8.9 out of 10
    No answers on this topic
    Medium-sized Companies
    Esker
    Score7.4 out of 10
    No answers on this topic
    Enterprises
    Tungsten Capture
    Score9.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DocuWareQEdge
    Likelihood to Recommend
    9.0
    (6 ratings)
    6.5
    (2 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (1 ratings)
    8.0
    (2 ratings)
    Support Rating
    9.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    DocuWareQEdge
    Likelihood to Recommend
    DocuWare
    We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.
    Incentivized
    Read full review
    Sarjen Systems
    QEdge all software are well suited for organisation where regulatory acceptation are more as compared to other non regulated industry. Its is best for organisation where work flow is scattered and need to convert in to organised work flow. It is less suited for organisation with smaller number of employee with limited budget.
    Incentivized
    Read full review
    Pros
    DocuWare
    • OCR is very good
    • Support
    • Ease of use
    Incentivized
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    Sarjen Systems
    • QEdge all software are compliant to pharmaceutical regulatory standard.
    • It is customisation as per our requirements.
    • There integration with each other reduce duplication of work.
    Incentivized
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    Cons
    DocuWare
    • No active directory integration, this doubles up user management.
    • No Outlook integration. Would be nice to be able to interact with Docuware from email.
    • No mobile application. We have many remote users that would benefit from this.
    Incentivized
    Read full review
    Sarjen Systems
    • Dashboard functionality need to implement for QMS tracking.
    • Change control report generation is not customisation as per requirement.
    • System assign same number for different QMS like CAPA.
    Incentivized
    Read full review
    Likelihood to Renew
    DocuWare
    Docuware has become a vital part of our organization.
    Incentivized
    Read full review
    Sarjen Systems
    No answers on this topic
    Usability
    DocuWare
    Fairly intuitive for average users.
    Incentivized
    Read full review
    Sarjen Systems
    The QEdge rating reflects both its strengths and shortcomings. Its compliance tools, automation features, and scalability shine, ensuring efficiency and consistency. Its service and support from vendor also appreciable. However, due to some scope of improvement in software which could easy our task during routine work. I have given 8 rating out of 10.
    Incentivized
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    Support Rating
    DocuWare
    We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.
    Incentivized
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    Sarjen Systems
    No answers on this topic
    Alternatives Considered
    DocuWare
    Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.
    Incentivized
    Read full review
    Sarjen Systems
    No answers on this topic
    Return on Investment
    DocuWare
    • Allowed us to do multiple hours less data entry per client/per week.
    • ROI very quickly.
    • Package is customizable so you can scale as needed.
    Incentivized
    Read full review
    Sarjen Systems
    • Its increased productivity and expedite document approval process.
    • Improved organisation alignment with regulatory authorities
    • Document tracking and traceability become easier
    Incentivized
    Read full review
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