TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DocuWare

    Score7.7 out of 10
    N/ADocuWare’s document management software delivers digital workflow and document control to boost productivity without the need for IT resources. Its cloud and on-premises products are presented as a best-fit solution for companies seeking to digitize, automate and transform key processes. DocuWare is headquartered in New Windsor, NY, and their solution is presented as a DCM, or lightweight ECM.

    $300

    per month

    XWiki

    Score8.2 out of 10
    Mid-Size Companies (51-1,000 employees)
    XWiki is an open-source collaborative platform designed to enhance business collaboration and streamline knowledge management for companies of all sizes. As a an alternative to proprietary knowledge bases, XWiki offers a structured second-generation wiki with over 900 pre-made extensions, enabling businesses to add features and customize their XWiki instance to meet specific needs. Key features and benefits: Structured wiki concept: XWiki organizes knowledge…

    $300

    per year 10 users

    Pricing
    DocuWareXWiki
    Editions & Modules
    Base
    $300
    per month
    Enterprise
    1,500
    per month
    Pro
    Contact sales team
    Large Enterpriser
    Contact sales team
    Starter
    €300
    per year for up to 10 users
    On-Premise
    Custom Pricing
    (Pro Plans available for On-Premise deployment)
    Basic
    starting at €1443
    per year for up to 25 users
    Business
    starting at €10890
    per year for up to 250 users
    Enterprise
    starting at €33000
    per year for up to 500 users
    Offerings
    Pricing Offerings
    DocuWareXWiki
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Discount available for multi-year pricing and higher user volumes. Up to a 50% discount available for NGOs and institutions of higher learning.
    More Pricing Information
    Best Alternatives
    DocuWareXWiki
    Small Businesses
    M‑Files
    Score8.9 out of 10
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    Esker
    Score7.4 out of 10
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    Score8.4 out of 10
    Enterprises
    Tungsten Capture
    Score9.5 out of 10
    Bloomfire
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DocuWareXWiki
    Likelihood to Recommend
    9.0
    (6 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    DocuWareXWiki
    Likelihood to Recommend
    DocuWare
    We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.
    Incentivized
    Read full review
    XWiki SAS
    XWiki is very well suited for a very wide range of web collaboration and web development.
    Read full review
    Pros
    DocuWare
    • OCR is very good
    • Support
    • Ease of use
    Incentivized
    Read full review
    XWiki SAS
    • XWiki makes it easy to manage semi-structured information, which is at the heart of every knowledge nexus of organizations. It makes it easy to manage in a single system both structured data (such as memberships, projects), and unstructured data.
    • XWiki offers a very rich API for creating enterprise applications quickly that are easy to maintain and evolve collaboratively.
    • XWiki templating and skinning system is extremely flexible and powerful.
    Read full review
    Cons
    DocuWare
    • No active directory integration, this doubles up user management.
    • No Outlook integration. Would be nice to be able to interact with Docuware from email.
    • No mobile application. We have many remote users that would benefit from this.
    Incentivized
    Read full review
    XWiki SAS
    • While the basic pieces are available for turning XWiki into an advanced semantic system, some features could be made available more prominently to the user for easing the use of faceted and typed links, paving the way for a new era of collaborative knowledge sharing.
    Read full review
    Likelihood to Renew
    DocuWare
    Docuware has become a vital part of our organization.
    Incentivized
    Read full review
    XWiki SAS
    No answers on this topic
    Usability
    DocuWare
    Fairly intuitive for average users.
    Incentivized
    Read full review
    XWiki SAS
    No answers on this topic
    Support Rating
    DocuWare
    We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.
    Incentivized
    Read full review
    XWiki SAS
    No answers on this topic
    Alternatives Considered
    DocuWare
    Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.
    Incentivized
    Read full review
    XWiki SAS
    XWiki key differentiators in my opinion:
    • Fast app development framework with very rich API
    • Open-source strategy, opening the way to collaborative innovation
    Read full review
    Return on Investment
    DocuWare
    • Allowed us to do multiple hours less data entry per client/per week.
    • ROI very quickly.
    • Package is customizable so you can scale as needed.
    Incentivized
    Read full review
    XWiki SAS
    • XWiki has a positive impact on the OW2 communication and collaborations strategies. It saves time when developing applications.
    Read full review
    ScreenShots

    XWiki Screenshots

    Screenshot of an XWiki homepageScreenshot of knowledge management, in XWiki.Screenshot of the granular rights access feature, that helps users to manage big teams.Screenshot of some of the customizations available in every aspect of an instance, from theme to templates and page structure.Screenshot of an example of migration from Confluence using the dedicated migrator.