What users are saying about
3 Ratings
7 Ratings
3 Ratings
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Score 9.2 out of 100
7 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Dokan

Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.
Anonymous | TrustRadius Reviewer

Revinate

Revinate is a great platform for smaller-sized hotels who do not need the advanced functionalities of a larger ESP like Salesforce Marketing Cloud. You do not need coding experience, but if you would like to custom-code your emails you can do so. The automation features leave room for improvement as does its reporting features
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Dokan
6.8
Revinate
Product catalog & listings
Dokan
9.0
Revinate
Product management
Dokan
8.0
Revinate
Bulk product upload
Dokan
7.0
Revinate
Branding
Dokan
6.0
Revinate
Mobile storefront
Dokan
5.0
Revinate
Product variations
Dokan
5.0
Revinate
Website integration
Dokan
8.0
Revinate
Visual customization
Dokan
6.0
Revinate
CMS
Dokan
7.0
Revinate

Online Shopping Cart

Dokan
5.0
Revinate
Checkout user experience
Dokan
5.0
Revinate

eCommerce Marketing

Dokan
9.0
Revinate
SEO
Dokan
9.0
Revinate

eCommerce Business Management

Dokan
7.8
Revinate
Order processing
Dokan
7.0
Revinate
Inventory management
Dokan
9.0
Revinate
Shipping
Dokan
8.0
Revinate
Custom functionality
Dokan
7.0
Revinate

Pros

Dokan

  • Intuitive back-end functions.
  • User-friendly front-end interface.
  • Bug fixes and improvements are done often and regularly.
Anonymous | TrustRadius Reviewer

Revinate

  • The audience segmentation is excellent. I use this the most since I create targeted, segmented campaigns.
  • Ease of use if you have experience with other email platforms.
  • Analytics reporting.
Tiffiny Costello | TrustRadius Reviewer

Cons

Dokan

  • Sign-up procedure could be more explanatory for vendors.
  • Sign-up validations could be improved.
  • Support for multi-currency and multilingual shops needs to be improved.
Anonymous | TrustRadius Reviewer

Revinate

  • Streamline how we answer reviews further. I feel like we should not have to log into Revinate and log into third party sites to answer reviews. Revinate would have partnerships with these third parties to streamline the review answering process.
  • I also don't like how Revinate will not give direct access to Wyndham franchise users. We have to log into a MyPortal account and then into Revinate using the MyPortal link. It would be more efficient to have direct access and capabilities.
  • Make your report creation area user-friendly. You don't offer much training or help assistance in learning to create reports.
Stephanie MacMillan | TrustRadius Reviewer

Usability

Dokan

Dokan 9.0
Based on 1 answer
Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.
Anonymous | TrustRadius Reviewer

Revinate

No score
No answers yet
No answers on this topic

Support Rating

Dokan

Dokan 7.0
Based on 1 answer
The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.
Anonymous | TrustRadius Reviewer

Revinate

No score
No answers yet
No answers on this topic

Alternatives Considered

Dokan

No answers on this topic

Revinate

Revinate is perfect for our small-to-medium sized hotel clients who do not need a more advanced ESP. If you have a larger client that needs more advanced features, I would suggest using Salesforce. If you require more in-depth reporting and automation features for a small to mid sized client, Mailchimp is also a great choice. I do not recommend TravelClick for any clients.
Anonymous | TrustRadius Reviewer

Return on Investment

Dokan

  • Positive impact on small to medium shops.
  • Needs good advertisement and features to get large shops to sign up.
  • Needs more bulk product import and management features.
Anonymous | TrustRadius Reviewer

Revinate

  • Our ROI with Revinate has helped us take back some of our OTA revenue, and for the first time ever, our brand.com revenue outpaced our OTA revenue, due to our email campaigns. We are a small indie hotel and this is crucial for us.
Tiffiny Costello | TrustRadius Reviewer

Screenshots

Pricing Details

Dokan

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Revinate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Add comparison