DonorDock vs. Neon CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DonorDock
Score 7.6 out of 10
Small Businesses (1-50 employees)
DonorDock in Fargo offers their eponymous CRM, a solution designed to help Nonprofits save time and raise more funds with a centralized system of record and fundraising toolset.
$89
per month
Neon CRM
Score 3.9 out of 10
Small Businesses (1-50 employees)
Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, to enable more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and it offers reporting tools to give stronger insights into the user's organization. It automates processes like email marketing, workflows, volunteer management, and payment processing so that users…
$99
per month
Pricing
DonorDockNeon CRM
Editions & Modules
Free Forever
$0
per month
Lite
$89
per month
Essentials
$129
per month
Professional
$239
per month
Essentials
$99
per month
Impact
$199
per month
Empower
$399
per month
Offerings
Pricing Offerings
DonorDockNeon CRM
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsUnlimited Contact - no contractsAll plans include unlimited system users, unlimited records, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon CRM designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on the organization's revenue.
More Pricing Information
Community Pulse
DonorDockNeon CRM
Considered Both Products
DonorDock
Chose DonorDock
I’ve looked at nearly every other tool on the market, and DonorDock is my favorite right now, especially for smaller nonprofits. It is better because it has focused on making day to day tasks easy. I know a lot of friends dread using their other CRMs, but I actually like using …
Neon CRM

No answer on this topic

Top Pros
Top Cons
Features
DonorDockNeon CRM
Communications and Marketing
Comparison of Communications and Marketing features of Product A and Product B
DonorDock
9.1
1 Ratings
29% above category average
Neon CRM
1.2
2 Ratings
140% below category average
Constituent engagement and marketing9.11 Ratings1.52 Ratings
Social listening00 Ratings1.01 Ratings
Digital advocacy enablement00 Ratings1.01 Ratings
Reporting and Analytics
Comparison of Reporting and Analytics features of Product A and Product B
DonorDock
7.3
1 Ratings
10% above category average
Neon CRM
1.8
2 Ratings
114% below category average
Reporting and data visualization7.31 Ratings1.02 Ratings
Wealth screening00 Ratings2.52 Ratings
Fundraising and Events
Comparison of Fundraising and Events features of Product A and Product B
DonorDock
9.1
1 Ratings
44% above category average
Neon CRM
1.4
2 Ratings
123% below category average
Online donation options9.11 Ratings3.02 Ratings
Text and phone donations9.11 Ratings1.01 Ratings
Event registration and ticketing00 Ratings1.01 Ratings
Volunteer shift management00 Ratings1.01 Ratings
Mobile event check-in00 Ratings1.01 Ratings
Security and Platform
Comparison of Security and Platform features of Product A and Product B
DonorDock
8.8
1 Ratings
19% above category average
Neon CRM
1.5
2 Ratings
131% below category average
Role-based user permissions9.11 Ratings2.52 Ratings
Mobile access8.21 Ratings1.01 Ratings
Integrations9.11 Ratings1.01 Ratings
Best Alternatives
DonorDockNeon CRM
Small Businesses
Bloomerang
Bloomerang
Score 9.3 out of 10
Bloomerang
Bloomerang
Score 9.3 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.3 out of 10
Bloomerang
Bloomerang
Score 9.3 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DonorDockNeon CRM
Likelihood to Recommend
9.1
(2 ratings)
1.0
(12 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Usability
-
(0 ratings)
1.0
(1 ratings)
Support Rating
-
(0 ratings)
1.0
(3 ratings)
Implementation Rating
-
(0 ratings)
4.0
(1 ratings)
User Testimonials
DonorDockNeon CRM
Likelihood to Recommend
DonorDock
DonorDock is probably the best nonprofit CRM for small to medium sized nonprofits, when you consider features, use-ability, and value. For most organizations, it’s going to have everything you need to get the job done. For very large organizations ($4 million raised through fundraising annually), or those where money is no object, and they want something 100% custom-built, it is not the best choice.
Read full review
Neon One, LLC
If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...
Read full review
Pros
DonorDock
  • Ease of Use
  • Donor Profiles
  • Email to Lists
  • Integrated Communication System
Read full review
Neon One, LLC
  • NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
  • NeonCRM does a good job helping you track donors' activities/engagements.
  • It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.
Read full review
Cons
DonorDock
  • Does not include e-commerce functionality
  • Does not include built in auction tools, but they can be integrated
Read full review
Neon One, LLC
  • Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
  • They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
Read full review
Likelihood to Renew
DonorDock
No answers on this topic
Neon One, LLC
Neon CRM was difficult and frustrating to use without IT experience, and way to costly for the a small to mid-sized nonprofit. We believe that we lost donors due to the inaccurate report system in Neon CRM
Read full review
Usability
DonorDock
No answers on this topic
Neon One, LLC
The Neon CRM system is confusing (we had to watch video tutorials and html code to understand many of the features, many of which we did not need). Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even harder to use
Read full review
Support Rating
DonorDock
No answers on this topic
Neon One, LLC
As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge.
Read full review
Implementation Rating
DonorDock
No answers on this topic
Neon One, LLC
We had to hire someone to implement our donors into Neon CRM
Read full review
Alternatives Considered
DonorDock
DonorDock is a better fit for financially challenged nonprofits that are still looking for a powerful tool.
Read full review
Neon One, LLC
It works. It's easy to customize for nonprofit and industry-specific categories. It does what it does well, and integrates with platforms that specialize in those areas rather than trying to be everything to all users.
Read full review
Return on Investment
DonorDock
  • Better donor retention
  • More new donors through better donor tracking
  • Increase in our monthly donors
  • Increase in gift amounts through better donor relationships
Read full review
Neon One, LLC
  • Positive: Neon allows us to track, analyze, and optimize our fundraising efforts and outcomes. It is critical to our success.
  • Positive: Neon works easily with our website, making donations easy for the donor.
  • Positive: Neon is affordable in comparison with similar products.
  • Negative: Neon is not well known (yet) so each new employees will probably need to learn it from scratch.
Read full review
ScreenShots

DonorDock Screenshots

Screenshot of DonorDock's built-in email and text message marketing suite, used to send emails, texts, and track opens and clicks. To keep an existing solution, DonorDock integrates with popular tools, so data stays synced and up to date.Screenshot of DonorDock's contact, gift, and activities tracking. Information can be shared out to a team.Screenshot of reports that can be run in seconds, and customized to give exactly the desired information.Screenshot of Screenshot of Screenshot of

Neon CRM Screenshots

Screenshot of Email Builder: Elevates appeals, newsletters, and other communications with mobile-responsive emails, multi-column layouts, text block editor and full email preview while building.Screenshot of Fundraising Dashboard: Aggregates fundraising data in one place to analyze various campaigns, performance, progress, and comparisons to other years and campaigns.Screenshot of Workflow Automation: Automated workflows that take care of redundant administrative tasks, with workflows to define triggers, audience, and the action to be performed.Screenshot of Reporting: Comprehensive reporting features to pull a variety of reports. By selecting the data source of interest and the fields needed, Neon CRM provides reports to analyze and share with key stakeholders.Screenshot of Donation Form Themes: Drag and drop themes for donation pages matched to the brand with customization.Screenshot of Volunteer Management: To understand the ways that people want to give support, and to track and manage volunteer sign-ups, projects, and time.