TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    draw.io

    Score7.4 out of 10
    N/Adraw.io is an online diagramming tool with integrations with Jira, Google, and Confluence available free online or at cost depending on integration chosen.

    $5

    per month

    FigJam

    Score7.9 out of 10
    N/AFigJam is an online interactive whiteboard from Figma headquartered in San Francisco, presently in beta (2021) but available to the public in a free trial. The vendor states that in 2022, FigJam will have plans for $0, $8, and $15 per editor, per month.

    $5

    per month per editor

    Pricing
    draw.ioFigJam
    Editions & Modules
    Up to 10 Users
    $5
    per month
    Up to 20 Users
    $11
    per month
    Up to 50 Users
    $27.50
    per month
    Up to 75 Users
    $41.25
    per month
    Up to 100 Users
    $55
    per month
    Up to 200 Users
    $95
    per month
    Up to 500 Users
    $152.50
    per month
    Up to 750 Users
    $190
    per month
    Up to 1,000 Users
    $227.50
    per month
    Up to 2,000 Users
    $377.50
    per month
    Up to 5,000 Users
    $827.50
    per month
    Up to 10,000
    1,577.50
    per month
    FigJam Professional
    $36
    per year per editor
    FigJam Organization
    $60
    per year per editor
    Offerings
    Pricing Offerings
    draw.ioFigJam
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    draw.ioFigJam
    Considered Both Products
    JGraph (Draw.io)
    No answer on this topic
    Figma
    Chose FigJam
    Positive: FigJam is cheaper than Miro and allows connecting with FigJam, where we design our user interfaces. FigJam is more complete and visually appealing than draw.io, although draw.io is free. FigJam allows calls, which both competitors do not. Negative: Miro has …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    12 Answers
    83%
    Would buy again
    5 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    83%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    67%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    11 Answers
    No answers on this topic
    Best Alternatives
    draw.ioFigJam
    Small Businesses
    OmniGraffle
    Score9.8 out of 10
    Whimsical
    Score9.3 out of 10
    Medium-sized Companies
    OmniGraffle
    Score9.8 out of 10
    Whimsical
    Score9.3 out of 10
    Enterprises
    OmniGraffle
    Score9.8 out of 10
    Whimsical
    Score9.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    draw.ioFigJam
    Likelihood to Recommend
    6.9
    (20 ratings)
    8.0
    (6 ratings)
    Usability
    10.0
    (1 ratings)
    8.6
    (3 ratings)
    Support Rating
    7.8
    (5 ratings)
    -
    (0 ratings)
    User Testimonials
    draw.ioFigJam
    Likelihood to Recommend
    JGraph (Draw.io)
    draw.io can be more suitable for technical documentation for architectures, flow diagrams/charts, and conceptual images of an application infrastructure. However, this tool is not made for business intelligence work nor for dashboarding to monitor the technical components. From the administrative standpoint, this is not well suited for agile ceremony structures like retrospective boards or planning or even quarterly planning boards. The strength of draw.io lies strongly in being a lightweight diagramming tool.
    Incentivized
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    Figma
    If you're working in small product teams, like triads, and already using Figma, this is a no brainer for white boarding, quick/fast sketches, wireframing, collaborative doodling ... it gets less appropriate with large teams, infrequent. IMO, due to the way in which they price, it's better to keep the inner circle small-ish.
    Incentivized
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    Pros
    JGraph (Draw.io)
    • Draw.io offers a lot of shapes and customizability of how the diagrams are laid out. We've been able to create a lot of different things with it, and have barely scratched the surface of the sorts of things that we could do.
    • Draw.io is fairly intuitive in the way that you draw shapes and connect shapes together, I was able to figure it out without a tutorial.
    • Draw.io is fast and performant for me compared with some of the alternatives.
    Incentivized
    Read full review
    Figma
    • One file, auto updated, no need to get latest
    • Easy to preview
    • Lack of client is benefit to some (not me)
    Incentivized
    Read full review
    Cons
    JGraph (Draw.io)
    • When very elaborate diagrams are needed, it lacks the amount of tools and customization needed
    • Since this is an online tool, it can freeze and that causes you to lose that work up to that point
    • Performance can lag with very complex diagrams
    Incentivized
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    Figma
    • It misses easy-to-use pre sets of diagrams. The ones presented seem to be not native and hard to use. Miro is a good benchmark.
    • Navegating throught projects in the main page is confusing, specially when people are not admin users.
    • It should suggest ways of organizing the pages designers do, specially when the project is big and have many pages and sections.
    • It could have, for example, a draft version for every page, so that one can hide it when they finish the work, but can open it whenever something needs to be modified, versioning the job.
    Read full review
    Usability
    JGraph (Draw.io)
    The UI is intuitive. It allows a new user to start diagramming almost instantly. Manipulating elements, linking them together, etc. are all easy to do. Draw.io nevertheless a broad variety of diagram templates to help get started and also of shapes to use in diagrams. Some situations can make it a bit tricky to use, such as when having multiple shapes on top of each other (e.g. shapes placed within swimlanes) but that's a minor issue.
    Incentivized
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    Figma
    I don't use it often, because the organization I work in uses a different environment on a commo basis. This is rather used between the designers, who prototype the solutions in Figma - they just have it as a workbook/notebook for their ideas. However, if those need to be shared with stakeholders or other organization members, the designers are expected to use a different environment.
    Incentivized
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    Support Rating
    JGraph (Draw.io)
    The support for draw.io is pretty decent, considering it is a free website. I had a question one time when I was trying to do something, so I sent an email to their support email and got a response fairly quickly with an answer to my question. They also have some excellent support tools on their support website for helping you get more familiar with their program, and I found that very helpful.
    Incentivized
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    Figma
    No answers on this topic
    Alternatives Considered
    JGraph (Draw.io)
    draw.io is open-source and free for many uses, which means minimal upfront cost and good value.It works in the browser, also has a desktop version (so you can use offline) which helps teams that may not always be online or want local backups. Useful when you want a diagram tool that “just works” without huge ecosystem lock-in.For organisations that value control, less vendor-dependency, this is a plus.
    Incentivized
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    Figma
    FigJam works best in pair with Figma, as it allows you to keep track of your project in one place, supporting all phases of the process. The functionality is more intuitive, quick, and efficient. Visually, I also prefer it more —it’s more enjoyable and playful, making the experience much more engaging.
    Incentivized
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    Return on Investment
    JGraph (Draw.io)
    • draw.io has surely impacted our organization positively by saving some crucial time.
    • It has not really impacted much monetarily to be honest.
    • The ROI we got from draw.io is that it has made complex things clear for everyone in our organization.
    Incentivized
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    Figma
    • FigJam saves a lot of time ... it's nice to have all my visual notes/sketches within Figma itself where a lot of design work lives
    • The project organization and other features contribute to the ease of answering that age old question ... "where can I find that mockup?"
    • Dev Mode is pretty cool. Not many use it, so some designers may spend unnecessary time spec'ing out things that no one will appreciate, let alone look at.
    Incentivized
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    ScreenShots