TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Drawbridge (discontinued)

    Score7.6 out of 10
    N/ADrawbridge was a customer understanding and identity resolution tool, acquired by LinkedIn in 2019. Its features have been incorporated into LinkedIn Marketing Solutions, and the tool is no longer available standalone.N/A

    Opensend

    Score9.8 out of 10
    Small Businesses (1-50 employees)
    Opensend is a SaaS data platform that helps website owners identify their anonymous visitors, even if they don't make purchases or fill out forms. This enables brands to retarget unknown web visitors through various channels (email, ads, postal) to increase conversions.

    $500

    per month per seat

    Pricing
    Drawbridge (discontinued)Opensend
    Editions & Modules
    No answers on this topic
    Tier 1 - Direct to Consumer
    $500
    per month 2,000+ emails, 10-50k monthly visitors
    Tier 2 - Direct to Consumer
    $1000
    per month 4,300+ emails, 50-150k monthly visitors
    Tier 3 - Direct to Consumer
    $2000
    per month 9,500+ emails, 100-300k monthly visitors
    Tier 1 - Business to Business
    $5,988
    per month 1,000 Contacts per month
    Enterprise - Direct to Consumer or Business to Business
    Contact Sales
    Offerings
    Pricing Offerings
    Drawbridge (discontinued)Opensend
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Drawbridge (discontinued)Opensend
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Opensend
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    13 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    11 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    13 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    12 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    13 Answers
    Best Alternatives
    Drawbridge (discontinued)Opensend
    Small Businesses
    FullContact
    Score8 out of 10
    FullContact
    Score8 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Drawbridge (discontinued)Opensend
    Likelihood to Recommend
    2.0
    (1 ratings)
    9.7
    (12 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.7
    (12 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.2
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    7.3
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    Drawbridge (discontinued)Opensend
    Likelihood to Recommend
    Discontinued Products
    It is well suited for small, targeted advertisements. I see this happening on a large scale and it is difficult to keep departments/groups/units separate from the individual, so incorrect, inappropriate, or just wrong recommendations are made all the time. The scale of your project I think determines whether this will be useful. A team under ~30/40 people, should work great. Larger than that and wires will be crossed, quality will plummet, and expectations will not be met.
    Incentivized
    Read full review
    Opensend
    Opensend is a very trusted data partner that identifies anonymous visitors to your site so that you can re-engage them. We were unaware just how much untapped revenue was just sitting on our site with our current site's traffic and it was extremely eye opening for us. Since installation we have added over 69k emails to our list and generated over $200k in revenue, all with this simple set-it-and-forget-it tool.
    Read full review
    Pros
    Discontinued Products
    • tracks browsing habits
    • makes personalized recommendations
    • tracks online activity
    Incentivized
    Read full review
    Opensend
    • Implementation was incredibly easy, and their team did most of the work for us.
    • Team is very communicative and always willing to jump on a call to help with questions.
    • The team is also very knowledgeable and listens to my concerns while offering great suggestions.
    • The team is not overly pushy to add additional features.
    Read full review
    Cons
    Discontinued Products
    • well, it's tracking you, so that's a problem
    • IoT - connected to all smart devices
    • user interface is only for advanced users
    • can give incorrect and inappropriate links for setting
    • difficult to control broad settings
    • terrible customer support (what do you expect from LinkedIN)
    Incentivized
    Read full review
    Opensend
    • Their algorithm for profile engagement could be improved. Sometimes the overall engagement of profiles sent from Opensend is rather low (to be expected). They've been great about resolving that problem, so it's really a non-issue.
    Read full review
    Usability
    Discontinued Products
    No answers on this topic
    Opensend
    Super easy to use and implement, great customer support, the quality of the emails that Opensend provides is much higher than that of their competitors, which helps with deliverability and revenue. IT also makes sure that we aren't sending emails to unengaged users. I've tried all of the platforms of this kind, and Opensend is the best one!
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    In hindsight, I wish we had picked any of the other options. Drawbridge is a letdown in cost, user ability, quality of service, and support. Though I have limited experience with the other software mentioned, they surely would not have been such a letdown - in so many areas, as Drawbridge is.
    Incentivized
    Read full review
    Opensend
    I've selected Opensend between others because they're unique in their own dashboard and also the ways of identifying potential leads. It helps us clarify how big of an audience we have and also the content we're consistently posting/promoting. It's really good overall
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Troubleshooting
    • no ROI as too much troubleshooting goes into each project
    • did not synchronize teams' needs
    • poor user interface
    • waste of time
    Incentivized
    Read full review
    Opensend
    • Delivers Incremental Value Through Enhanced Email Collection
    • Enables Us To Manage Down Paid Spend With Larger Owned Audiences
    • Easy Setup Negates The Need To Involve Dev and IT Teams, Saving Valuable Internal Resource Time
    Read full review
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