DrChrono vs. Elementor

Templates are customizable and you can take pictures directly into a patient's chart. DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money. [...]

Wanted to create a website quickly and get it running within a week's time. The step-by-step guide on installing Elementor and creating the basic webpage was easy and time-efficient. Some of the advanced features can be time-consuming, but they are definitely worth it once you start creating professional sites. It fits in from basic to advanced sites; I don't think there could be any scenarios where it can be inappropriate.

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• Documentation Template Customization

• Block code is very easy to work with.
• They don't have support, per se, but they have a whole big group of users on Facebook who are great at helping each other out.
• They have some templates you can use to just get going if you're in a particular industry that would probably work well with a template!
• The price is really not bad for how much you get.

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• [Onboarding] trainers and tech support do not know the program.
• [All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono.
• DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone.
• [I] [had] absolutely no way of talking to tech support in person.
• [Tech] support tickets [are] unanswered.
• [They] do not know how to enroll providers to bill Medicare electronically.
• [There was] absolutely no accountability.
• [The] platform was constantly down [and was very frustrating].
• [There was a] consistently, delayed submission.
• [Every] day, [I got] an email about a problem that they are working on.
• [Weekly] issues for platform [was] addressed for slowness.
• Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues].
• [The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout.
• [The] help browser [is] nonfunctional.
• [Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason].

• Occasional plugin conflicts
• Occasional differences in appearance between the editor and live page.
• Flexbox building has a deeper learning curve than the previous sections/columns builder. In-editor guidance would be helpful here.
• Some options/widgets available in other builders aren't in Elementor, which means additional plugins are sometimes needed.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

DrChrono has resulted in revenue loss

Elementor is critical to our ongoing success and providing our clients with world-class websites

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If you don't want to do anything custom, the platform is pretty easy to navigate.

1. Very intuitive user interface with very well organized options for basic and advanced design features 2. Integrates very well with wordpress and a variety of plugins 3. Vast collection of Elementor themes available in the market for the small to mid sized businesses who would still prefer desired internal control over tactical/relatively less complex website changes and thus reduce dependency /Expensive annual web design contracts

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc

For the most part, the program slowness has not affected me directly.

Their tech support is not well trained. You can not talk to tech support directly. You have to submit work tickets, which have gone unanswered

There support is slow and at times can be frustrating and this is why many prefer to air out their frustrations within the Facebook group community. I tend to give up as when I'm working on something and something goes wrong I need the help straight away. I do not have the patience to wait anymore.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.

If you have used other EHR and programs, over time you will be able to self train for DrChrono

The business team has to stick to its core competencies - Our key turning point occured when we delegated webpage design challenges to a tech. firm with specific mandates (including a certain degree of internal control). Once the initial go-live was completed, the agency trained us on internalizing ad-hoc and tactical change work

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TheraOffice has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.

Elementor is a bit of a different platform than, say, easyTithe, Robly, and Apptivo, but it is comparable to Shopify. I feel like Elementor and WooCommerce are a lot easier to use than Shopify, and it doesn't come with such high fees. For our business, it was no choice! Elementor fits great for our needs!

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The platform is often being worked on for slowness.

• Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time.
• Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved.
• Negative: Lost time due to the platform being down or running slow.
• Negative: Slow claims processing.
• Negative: DrChrono needs [qualified] tech support, [quality] [for] onboard training, [timely] response to technical issues, [and timely] response to billing issues.

• Elementor has made it possible for our non-profit to stand out in the non-profit space in which we operate. Our website was highly flexible and looked great, which provided confidence to our donors.
• Elementor has never been a weak spot in the security of our website. We've had several attempted attacks against our website and yet everything was remained locked down.
• We have only used the free version of Elementor, so it has kept our costs low and allowed us to have a professional looking website, but being able to put more money towards our charitable cause rather than IT.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info