Dripos vs. Freshsuccess vs. Startdeliver

Dripos is a great alternative to Square POS in most use cases. Although the monthly fee is higher than Square's "free," the fact that so many other features are included in that price — loyalty, online ordering, scheduling, team messaging, even payroll — makes it a much better value than paying for those add-ons within Square. It is best suited for quick-serve places with limited menus (I wouldn't yet suggest running a full-service, waiters-at-tables restaurant with it) and employee teams with no more than 20 per location (updates to scheduler may change this assessment soon enough).

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Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.

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with Startdeliver, we could instantly know what are clients are doing in our platform, even our salesteam testing out prospects. this is such an invaluable insight to have. And by also adding an integration to a CRM, this is just a cheat code done so simply, that competitors can only look in awe.

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• Connectivity across terminals
• Reliability
• Ease of use
• A+ customer service and tech support

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• Love the accounts view to see all my accounts, their health and some helpful stats!
• The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
• In the account, you can link to other documentation, which is great!

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• Track the features your clients are using
• Churn prevention
• Shared spaces for collaboration
• Integration

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• Needs more user customization options
• Scheduler piece is clunky (but software is being updated regularly)

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• Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero.
• Automatically triggered emails based on certain usage.

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• Not necessarily a bad thing, but being so simple, it could contain even more advanced features for "customer success", but however, the reason you really use Startdeliver is for its simplicity
• could be slightly more distinct separation between customers and internal user (you confuse what is what sometimes)
• I don't fully understand the naming and logic about their new packages, but this is subjective opinion

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from its incredible UI/X, to its easy to use features, to its native integrations, and to its overall approach to easily keep track of your customer success function as such - if you are not using Startdeliver as a CS team - you must be doing something wrong, so don't hesitate.

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Dripos is an affordable upgrade from Square POS, but still less costly than alternatives like Toast or Upserve, and does not require purchase of any specialized equipment outside of card readers (main software works on any iOS or Android devices, and you can mix and match these). Their customer service and tech support are both top-notch and more responsive than any others I've experienced.

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I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.

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Planhat might be a unicorn headed platform with incredible functions and features as well, but in reality, who will really use all of those features? Most CS teams just wants simplicity, not for things to become rocket science. Stay simple and go for a platform that will keep you grounded to the hardcore basics, and let your CS team do the rest.

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• Stellar tech support has greatly eliminated problems, and my employees can handle those calls themselves
• Company is very receptive to product development ideas, and implements changes quickly
• Cost savings vs Square has been positive

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• Visibility - We can now see in one place the many dimensions of customer health
• Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
• Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time

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• saves atleast 30% time per customer
• Prevents churn thanks to great healthscoring and customer details function
• becomes an integrated source of truth

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