E2 Shop System vs. Microsoft Dynamics 365

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
E2 Shop System
Score 7.1 out of 10
N/A
Shoptech Software's E2 Shop System is an ERP system for job shops and made-to-order manufacturers.N/A
Microsoft Dynamics 365
Score 7.7 out of 10
N/A
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
$44
per month
Pricing
E2 Shop SystemMicrosoft Dynamics 365
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
E2 Shop SystemMicrosoft Dynamics 365
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
E2 Shop SystemMicrosoft Dynamics 365
Top Pros
Top Cons
Features
E2 Shop SystemMicrosoft Dynamics 365
Payroll Management
Comparison of Payroll Management features of Product A and Product B
E2 Shop System
1.6
2 Ratings
129% below category average
Microsoft Dynamics 365
-
Ratings
Pay calculation4.22 Ratings00 Ratings
Benefit plan administration1.01 Ratings00 Ratings
Direct deposit files1.01 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
E2 Shop System
8.0
3 Ratings
9% above category average
Microsoft Dynamics 365
8.2
69 Ratings
5% above category average
API for custom integration8.03 Ratings8.054 Ratings
Plug-ins8.02 Ratings00 Ratings
Custom fields00 Ratings8.468 Ratings
Custom objects00 Ratings8.263 Ratings
Scripting environment00 Ratings8.250 Ratings
Security
Comparison of Security features of Product A and Product B
E2 Shop System
9.0
3 Ratings
9% above category average
Microsoft Dynamics 365
8.6
64 Ratings
2% above category average
Single sign-on capability9.03 Ratings8.858 Ratings
Role-based user permissions9.03 Ratings8.459 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
E2 Shop System
10.0
3 Ratings
31% above category average
Microsoft Dynamics 365
-
Ratings
Dashboards10.03 Ratings00 Ratings
Standard reports10.03 Ratings00 Ratings
Custom reports10.03 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
E2 Shop System
7.9
2 Ratings
3% above category average
Microsoft Dynamics 365
-
Ratings
Accounts payable8.02 Ratings00 Ratings
Accounts receivable8.02 Ratings00 Ratings
Global Financial Support8.02 Ratings00 Ratings
Primary and Secondary Ledgers8.02 Ratings00 Ratings
Journals and Reconciliations8.02 Ratings00 Ratings
Configurable Accounting8.02 Ratings00 Ratings
Standardized Processes8.02 Ratings00 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
E2 Shop System
9.0
3 Ratings
13% above category average
Microsoft Dynamics 365
-
Ratings
Inventory tracking9.03 Ratings00 Ratings
Automatic reordering9.02 Ratings00 Ratings
Location management9.02 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
E2 Shop System
3.4
3 Ratings
78% below category average
Microsoft Dynamics 365
-
Ratings
Pricing9.03 Ratings00 Ratings
Order entry10.03 Ratings00 Ratings
Credit card processing1.01 Ratings00 Ratings
Cost of goods sold1.01 Ratings00 Ratings
Order Orchestration1.01 Ratings00 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
E2 Shop System
1.1
1 Ratings
148% below category average
Microsoft Dynamics 365
-
Ratings
Billing Management1.01 Ratings00 Ratings
Revenue Recognition1.01 Ratings00 Ratings
Cash and Asset Management1.01 Ratings00 Ratings
Travel & Expense Management1.01 Ratings00 Ratings
Budgetary Control & Encumbrance Accounting1.01 Ratings00 Ratings
Period Close1.01 Ratings00 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
E2 Shop System
9.4
3 Ratings
21% above category average
Microsoft Dynamics 365
-
Ratings
Budgeting and Forecasting9.02 Ratings00 Ratings
Project Costing9.03 Ratings00 Ratings
Cost Capture9.02 Ratings00 Ratings
Capital Project Management9.02 Ratings00 Ratings
Customer Contract Compliance9.02 Ratings00 Ratings
Project Revenue Recognition9.02 Ratings00 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
E2 Shop System
5.0
3 Ratings
30% below category average
Microsoft Dynamics 365
-
Ratings
Project Planning and Scheduling10.03 Ratings00 Ratings
Task Insight for Project Managers9.03 Ratings00 Ratings
Project Mobile Functionality9.02 Ratings00 Ratings
Project Candidate Search1.01 Ratings00 Ratings
Definable Resource Pools1.01 Ratings00 Ratings
Talent Profiles1.01 Ratings00 Ratings
Absence Management1.01 Ratings00 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
E2 Shop System
1.0
1 Ratings
152% below category average
Microsoft Dynamics 365
-
Ratings
Award Lifecycle Management1.01 Ratings00 Ratings
Spending Control1.01 Ratings00 Ratings
Indirect Cost Management1.01 Ratings00 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
E2 Shop System
1.9
2 Ratings
113% below category average
Microsoft Dynamics 365
-
Ratings
Bids Analyzed and Compared1.01 Ratings00 Ratings
Catalog Shopping E-Commerce for Employees1.01 Ratings00 Ratings
Contract Authoring1.01 Ratings00 Ratings
Contract Renewal Automation1.01 Ratings00 Ratings
Contract Repository1.01 Ratings00 Ratings
Requisitions-to-Purchase Orders Integrated1.01 Ratings00 Ratings
Supplier Management4.82 Ratings00 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
E2 Shop System
1.0
1 Ratings
145% below category average
Microsoft Dynamics 365
-
Ratings
Risk Repository1.01 Ratings00 Ratings
Control Management1.01 Ratings00 Ratings
Control Efficiency Assessments1.01 Ratings00 Ratings
Issue Detection1.01 Ratings00 Ratings
Remediation and Certification1.01 Ratings00 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
E2 Shop System
3.8
2 Ratings
58% below category average
Microsoft Dynamics 365
-
Ratings
Transportation Planning and Optimization9.02 Ratings00 Ratings
Transportation Execution Management1.01 Ratings00 Ratings
Trade and Customs Management8.01 Ratings00 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
E2 Shop System
7.5
2 Ratings
1% below category average
Microsoft Dynamics 365
-
Ratings
Production Management7.02 Ratings00 Ratings
Manufacturing Costs9.02 Ratings00 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
E2 Shop System
8.0
3 Ratings
6% above category average
Microsoft Dynamics 365
-
Ratings
Forecasting8.03 Ratings00 Ratings
Inventory Planning8.03 Ratings00 Ratings
Performance Monitoring8.01 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
E2 Shop System
-
Ratings
Microsoft Dynamics 365
8.4
72 Ratings
6% above category average
Customer data management / contact management00 Ratings8.170 Ratings
Workflow management00 Ratings7.769 Ratings
Territory management00 Ratings8.253 Ratings
Opportunity management00 Ratings8.865 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.968 Ratings
Contract management00 Ratings8.754 Ratings
Quote & order management00 Ratings8.850 Ratings
Interaction tracking00 Ratings8.462 Ratings
Channel / partner relationship management00 Ratings8.453 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
E2 Shop System
-
Ratings
Microsoft Dynamics 365
7.7
57 Ratings
1% below category average
Case management00 Ratings7.653 Ratings
Call center management00 Ratings8.346 Ratings
Help desk management00 Ratings7.151 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
E2 Shop System
-
Ratings
Microsoft Dynamics 365
8.3
69 Ratings
6% above category average
Lead management00 Ratings8.963 Ratings
Email marketing00 Ratings7.764 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
E2 Shop System
-
Ratings
Microsoft Dynamics 365
8.3
66 Ratings
7% above category average
Task management00 Ratings8.361 Ratings
Billing and invoicing management00 Ratings8.345 Ratings
Reporting00 Ratings8.555 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
E2 Shop System
-
Ratings
Microsoft Dynamics 365
8.7
67 Ratings
12% above category average
Forecasting00 Ratings8.757 Ratings
Pipeline visualization00 Ratings8.863 Ratings
Customizable reports00 Ratings8.665 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
E2 Shop System
-
Ratings
Microsoft Dynamics 365
8.5
39 Ratings
13% above category average
Social data00 Ratings8.638 Ratings
Social engagement00 Ratings8.439 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
E2 Shop System
-
Ratings
Microsoft Dynamics 365
8.3
58 Ratings
11% above category average
Marketing automation00 Ratings8.458 Ratings
Compensation management00 Ratings8.231 Ratings
Platform
Comparison of Platform features of Product A and Product B
E2 Shop System
-
Ratings
Microsoft Dynamics 365
8.4
50 Ratings
11% above category average
Mobile access00 Ratings8.450 Ratings
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E2 Shop SystemMicrosoft Dynamics 365
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User Ratings
E2 Shop SystemMicrosoft Dynamics 365
Likelihood to Recommend
9.0
(3 ratings)
7.9
(91 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(20 ratings)
Usability
9.0
(1 ratings)
8.0
(21 ratings)
Support Rating
9.0
(1 ratings)
8.1
(15 ratings)
Online Training
-
(0 ratings)
7.5
(2 ratings)
Implementation Rating
-
(0 ratings)
9.5
(8 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
5.2
(3 ratings)
Professional Services
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
E2 Shop SystemMicrosoft Dynamics 365
Likelihood to Recommend
Shoptech Software
E2 Shop System is great for backlog and shipment summaries, which our organization uses it for every single day. We also use E2 Shop System to enter new jobs and to keep track of them until they gets shipped. E2 Shop System is also very good at keeping track of partial shipments; it has the option to make partial packing slips so that we make them for exact amount of parts we shipping. E2 Shop System also helps us to create a router, which goes on the shop floor with each individual job that shows all that needs to be done with for that particular job. There is an improvement required when it comes to the production schedule. It does the job for now but it doesn't notify when we are running late on jobs--it needs to be done manually currently.
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Microsoft
1. Lead Management - Microsoft Dynamics 365 is well suited for lead management. It provides a streamlined process for capturing, tracking, and managing leads. It allows users to capture leads from a variety of sources, such as web forms, emails, and social media. It also provides a centralized view of all of the lead data, allowing users to quickly identify hot leads and take action.

2. Automating Sales Processes - Microsoft Dynamics 365 is also well suited for automating sales processes. It allows users to create custom workflows and assign tasks to team members. This helps increase efficiency and streamline sales processes. It also allows users to track and analyze customer data, allowing sales teams to better understand their customer's needs and provide tailored solutions.

3. Customer Service and Support - Microsoft Dynamics 365 is also well suited for customer service and support. It provides a central platform for tracking customer inquiries and requests. It also allows users to create custom dashboards and reports, helping to easily identify customer trends and issues. This helps customer service teams to quickly address customer needs and provide a better level of service.
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Pros
Shoptech Software
  • E2 is very user friendly. Once configured, users can start using without a long training time. We implemented in stages so they would not get overwhelmed.
  • E2 has a ton of reports available. We print time tracking on a daily basis to review hours and steps during manufacturing.
  • E2 allows you to customize reports using Crystal Reports to allow you to get the information you need out of the reports.
Read full review
Microsoft
  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
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Cons
Shoptech Software
  • Support what's purchased, after our purchase was made, I never heard from them again.
  • To reiterate I believe the software is excellent but if you have any support issues, you're done.
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Microsoft
  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
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Likelihood to Renew
Shoptech Software
No answers on this topic
Microsoft
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
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Usability
Shoptech Software
It is extremely easy to learn and use E2 Shop System. It provides everything a manufacturing company might be looking for, starting from entering a new PO to shipping parts. Routers that get created from E2 Shop System also help track parts on the shop floor and is accessible from every where. E2 Shop System also now has an app, which is great when it comes to scanning router steps directly from your phone.
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Microsoft
I feel it's one of the best few applications that's available in the market for CRM and that to its kind of combined with lightweight ERP features. Whatever I'm doing in my data projects and in cloud space, I feel it's the best application that is user-friendly that aligns with our needs.
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Support Rating
Shoptech Software
E2 Shop System has great customer service, which will provide you support in less than 24 hours. They even help you train on new and updated features if you're not aware. Overall, we are very happy with E2 Shop System.
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Microsoft
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
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Implementation Rating
Shoptech Software
No answers on this topic
Microsoft
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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Alternatives Considered
Shoptech Software
E2 seemed to be more user friendly and offered more modules and integration into our quickbooks program. We were able to import all of our customers and vendors easily. This was the main selling point on E2.
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Microsoft
Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
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Contract Terms and Pricing Model
Shoptech Software
No answers on this topic
Microsoft
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
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Professional Services
Shoptech Software
No answers on this topic
Microsoft
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
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Return on Investment
Shoptech Software
  • E2 almost put us out of business
  • We certainly had no ROI
  • It was a poor decision on our part to choose E2
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Microsoft
  • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
  • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
  • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
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ScreenShots