Likelihood to Recommend Eaglesoft is well-suited for a general dental practice. It allows all patient records to be housed under a single program, with buttons to access various components of the patient's chart. Radiographic images are taken and imported into the software, so there is no need to use additional software for patient images. I can't say whether this software would be well-suited for a specialty office.
Read full review Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
Read full review Pros Customizable KPI Reporting Progress Note Read full review Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes. Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care. Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments. Read full review Cons The integrated email client has very limited Outlook compatibility, which means any Email Encryption Add-on will not load. Make sure you have a fully compatible Outlook if this is the case. Patterson support has a long hold time, and doesn't deliver the best support around The database must be stopped when you do your backup, which can be inconvenient and disallows hourly backup plans If you are on a Domain, then each PC needs to be set up multiple times, depending on how many users will be using that PC. This can add to the setup Dan Gospe Chief Operating Officer, and HIPAA Privacy Officer
Read full review Difficult to find what you need. Almost impossible to correct mistakes. Multiple screens must be navigated to get to what you want. Read full review Usability You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
Read full review Support Rating A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
Read full review Alternatives Considered EagleSoft has more functions and is more user friendly than other dental software. The helpline either online or over the phone is always helpful.
Read full review Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
Read full review Return on Investment Eaglesoft has allowed the practices to track patient billing and insurances Eaglesoft allows for bills to be mailed out to the patient Electronic prescription writing saves time Patient scheduling is easy to accomplish through the software Read full review It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product. Employee satisfaction Efficiency Read full review ScreenShots