eClincher vs. Lucidya

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eClincher
Score 7.8 out of 10
N/A
eClincher aims to be the most powerful, complete and intuitive social media management software. According to the vendor, the product is designed to help users, businesses, and agencies manage social media presence with one platform, and offers the following capabilities: advanced publishing publishing automation (queues, RSS feeds, recycle evergreen content) engagement with unified social inbox & live social feeds monitoring content…
$49
Lucidya
Score 8.4 out of 10
Enterprise companies (1,001+ employees)
Lucidya is a social media intelligence platform powered AI & big data that reveals key consumers' insights in real-time. To give brands insight, Lucidya monitors conversations from over 200 million websites, blogs, and forums. Combined with Lucidya’s advanced filtering features, it is designed so brands never miss important customer conversations. Users can collect and analyze customer data from social media platforms. With native support for major social media…N/A
Pricing
eClincherLucidya
Editions & Modules
Basic
$49.00
Premier
$99.00
Agency
$199.00
Enterprise
$599.00
No answers on this topic
Offerings
Pricing Offerings
eClincherLucidya
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
eClincherLucidya
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
eClincher
7.0
5 Ratings
10% below category average
Lucidya
-
Ratings
Boolean keyword searches7.04 Ratings00 Ratings
Filtering out noise/spam7.04 Ratings00 Ratings
Broad channel coverage7.05 Ratings00 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
eClincher
6.0
6 Ratings
31% below category average
Lucidya
-
Ratings
Content planning and scheduling8.06 Ratings00 Ratings
Audience targeting1.03 Ratings00 Ratings
Content optimization9.04 Ratings00 Ratings
Workflow management6.06 Ratings00 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
eClincher
6.3
5 Ratings
26% below category average
Lucidya
-
Ratings
Automated routing and prioritization7.05 Ratings00 Ratings
Customer interaction histories4.83 Ratings00 Ratings
Bulk actions7.05 Ratings00 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
eClincher
1.0
3 Ratings
155% below category average
Lucidya
-
Ratings
Lead generation1.01 Ratings00 Ratings
Content marketing1.13 Ratings00 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
eClincher
6.8
6 Ratings
23% below category average
Lucidya
-
Ratings
Twitter7.05 Ratings00 Ratings
Facebook8.06 Ratings00 Ratings
LinkedIn6.05 Ratings00 Ratings
Google+9.93 Ratings00 Ratings
Instagram8.05 Ratings00 Ratings
Pinterest8.03 Ratings00 Ratings
YouTube1.03 Ratings00 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
eClincher
4.0
6 Ratings
66% below category average
Lucidya
-
Ratings
Campaign success analytics4.05 Ratings00 Ratings
Real-time tracking4.06 Ratings00 Ratings
Account management
Comparison of Account management features of Product A and Product B
eClincher
4.5
6 Ratings
58% below category average
Lucidya
-
Ratings
Role-based user permissions & privileges8.06 Ratings00 Ratings
Mobile access1.16 Ratings00 Ratings
Best Alternatives
eClincherLucidya
Small Businesses
Conte.ai
Conte.ai
Score 1.1 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.4 out of 10
Mention
Mention
Score 9.4 out of 10
Enterprises
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.4 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
eClincherLucidya
Likelihood to Recommend
1.0
(6 ratings)
8.4
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
1.0
(2 ratings)
-
(0 ratings)
Support Rating
1.0
(1 ratings)
-
(0 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
eClincherLucidya
Likelihood to Recommend
eClincher, Inc.
Best suited for a marketer that cares about reports, needs a social media management platform and doesn't want to pay more for a more aesthetically pleasing version of a platform with the same or less functionality, such as Hootsuite or Sprout Social. For a social media marketer that wants to automate some of their postings, the queues feature is great for this functionality. Not best suited for beginners to social media, as their platform is best utilized with someone familiar with the industry that knows what they are doing. Their chat support team is very good though, but this type of individual might find themselves spending a lot of time on the platform.
Read full review
lucidya
its very useful for tracking specific accounts and keywords associated with your business. what people think about a particular subject. also it is very helpful to track which communication channels brings more customers to your business
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Pros
eClincher, Inc.
  • eClincher supports nearly every social network and connects to a large number of sources (blogs, bit.ly, Google Analytics, Google My Business). This makes workflow tremendously easy.
  • Posting Groups. At higher levels of service, eClincher allows you to set-up individual brand accounts. My agency isn't at that level, so we utilize eClincher's posting groups to make 1-click groups that post to all of the profiles for each client. This allows us to quickly post a cohesive message across all channels.
  • Workflow management: eClincher adds plenty of additional tools to make your workflow fast. Connections to free stock photo services make it easy to add generic pictures to your content. Google Analytics and bit.ly can keep track of statistics and measure success. The Inbox allows you to handle all your clients' accounts from one screen (including comments, messages, reviews, and more). The Feeds and Influencers tabs allow you to understand your market and what's being said. Altogether, eClincher makes a 1-app solution for Social Media Management.
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lucidya
  • Social lestining
  • Campain monitoring
Read full review
Cons
eClincher, Inc.
  • It's not very visually appealing, but this is not a dealbreaker.
  • The reporting features could definitely use some work. I still get more value from the native SNS pages, but this is quickly changing. They removed the "export to CSV" functionality, but they plan to reintroduce it soon. As mentioned previously, they really respond to criticism well and update the tool constantly.
  • The inbox could use some work. I don't like being directed offsite to view certain comments deemed "requests for further info" when they could just easily display them there.
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lucidya
  • Improve on dashboard customization
  • Provide more visually appealing reports
Read full review
Likelihood to Renew
eClincher, Inc.
Unless the price of eClincher moves to a point where it is too much to justify, I don't see any reason why we wouldn't continue to use eClincher for our agency. The value at this price-point is unbelievable and we'd be foolish to move to a pricier program purely for the sake of slicker graphics or UI. eClinchers pricing is fantastic, and is only matched by its functionality—it matches or beats any of the major Social Media Manager SaaS programs out there for a fraction of the cost. This tool is great for growing agencies, but would also be useful for any marketing department or large agency that wants to streamline their social media workflow.
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lucidya
No answers on this topic
Usability
eClincher, Inc.
Its usability was good until they changed their plans and stopped their LTD program for its early adopters who helped raise the tool by giving it positive reviews. I don't think eClincher is ethical in any sense based on the recent actions.
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lucidya
No answers on this topic
Support Rating
eClincher, Inc.
[In my experience,] due to the fact that they did a bait and switch on their plans and blamed AppSumo for the lifetime program ending is simply wrong. [I believe that] it's unethical to get support and reviews from their early adopters then take the plan away later.
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lucidya
No answers on this topic
Implementation Rating
eClincher, Inc.
Be patient. eClincher isn't perfect and has some software issues. These issues will be exacerbated if you get frustrated or have a slow connection. If something "breaks" or locks up, just refresh the page and re-do that step. It may take your team a couple weeks to get use to using the new system. Once they've gotten the hang of it, I'm sure they'll love the amount of time they save. I'd recommend taking your time with the set-up. Though there aren't a lot of steps to get everything squared away, you can break the process into small chunks to make sure you're managing your time. To just hook-up all the social accounts, it may only take an hour or so. But, if you want to set-up all the extra tools (such as user accounts, listening feeds, posting groups, schedules, etc.) it'll take longer. I think it took around a day to set-up completely, but your mileage my vary.
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lucidya
No answers on this topic
Alternatives Considered
eClincher, Inc.
There are loads of social scheduling tools out there. I was using Buffer but then found it was limited in terms of listening and reporting so I started to look at a more professional software. I tried Hootsuite but hated the interface, way too busy with the primary focus being on feeds rather than scheduling. Sprout Social I found clunky and hard to use. eClincher was recommended to me by a friend. I think the interface (desktop and mobile) is easy to use but what sets it apart is its support - the live chat is brilliant.
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lucidya
Lucidya analyzes the local content
Read full review
Return on Investment
eClincher, Inc.
  • Makes it much easier to manage our social publishing
  • Makes it much easier to manage our social engagement
  • Makes it much easier to manage our social reporting
Read full review
lucidya
  • ROI is difficult to measure, but very helpful in making marketing decisions
Read full review
ScreenShots

eClincher Screenshots

Screenshot of eClincher Publishing/Draft workspaceScreenshot of eClincher Inbox/Assignment/Tags workspaceScreenshot of eClincher Analytics workspaceScreenshot of eClincher Reporting workspaceScreenshot of eClincher Content Curation workspace

Lucidya Screenshots

Screenshot of Crisis Management
Detect and fix problems before they become a painScreenshot of Customer Care
Take your customer satisfaction performance to the next levelScreenshot of Customizable DashboardScreenshot of Crisis Management
Detect and fix problems before they become a painScreenshot of Competitive Analysis & BenchmarkingScreenshot of Automated Reporting