What users are saying about
10 Ratings
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Score 9.4 out of 100
4 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

eClincher

Best suited for a marketer that cares about reports, needs a social media management platform and doesn't want to pay more for a more aesthetically pleasing version of a platform with the same or less functionality, such as Hootsuite or Sprout Social. For a social media marketer that wants to automate some of their postings, the queues feature is great for this functionality.Not best suited for beginners to social media, as their platform is best utilized with someone familiar with the industry that knows what they are doing. Their chat support team is very good though, but this type of individual might find themselves spending a lot of time on the platform.
Dave Bloom | TrustRadius Reviewer

Visible Intelligence

The only time I have trouble recommending Visible is to my clients of specific markets. We work with several McDonald's co-ops and we can't narrow our searches to a specific region for example, to the state of Iowa or Kansas City region.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

eClincher
6.5
Visible Intelligence
Boolean keyword searches
eClincher
7.4
Visible Intelligence
Filtering out noise/spam
eClincher
7.3
Visible Intelligence
Broad channel coverage
eClincher
4.9
Visible Intelligence

Publishing

eClincher
8.7
Visible Intelligence
Content planning and scheduling
eClincher
9.8
Visible Intelligence
Audience targeting
eClincher
7.0
Visible Intelligence
Content optimization
eClincher
8.7
Visible Intelligence
Workflow management
eClincher
9.5
Visible Intelligence

Engagement

eClincher
6.6
Visible Intelligence
Automated routing and prioritization
eClincher
6.2
Visible Intelligence
Customer interaction histories
eClincher
4.8
Visible Intelligence
Bulk actions
eClincher
8.8
Visible Intelligence

Marketing

eClincher
9.8
Visible Intelligence
Content marketing
eClincher
9.8
Visible Intelligence

Channel coverage/integration

eClincher
9.5
Visible Intelligence
Twitter
eClincher
10.0
Visible Intelligence
Facebook
eClincher
9.6
Visible Intelligence
LinkedIn
eClincher
10.0
Visible Intelligence
Google+
eClincher
9.9
Visible Intelligence
Instagram
eClincher
6.9
Visible Intelligence
Pinterest
eClincher
9.9
Visible Intelligence
YouTube
eClincher
9.9
Visible Intelligence

Reporting/analytics

eClincher
9.5
Visible Intelligence
Campaign success analytics
eClincher
9.6
Visible Intelligence
Real-time tracking
eClincher
9.4
Visible Intelligence

Account management

eClincher
9.6
Visible Intelligence
Role-based user permissions & privileges
eClincher
9.6
Visible Intelligence
Mobile access
eClincher
9.6
Visible Intelligence

Pros

eClincher

  • eClincher supports nearly every social network and connects to a large number of sources (blogs, bit.ly, Google Analytics, Google My Business). This makes workflow tremendously easy.
  • Posting Groups. At higher levels of service, eClincher allows you to set-up individual brand accounts. My agency isn't at that level, so we utilize eClincher's posting groups to make 1-click groups that post to all of the profiles for each client. This allows us to quickly post a cohesive message across all channels.
  • Workflow management: eClincher adds plenty of additional tools to make your workflow fast. Connections to free stock photo services make it easy to add generic pictures to your content. Google Analytics and bit.ly can keep track of statistics and measure success. The Inbox allows you to handle all your clients' accounts from one screen (including comments, messages, reviews, and more). The Feeds and Influencers tabs allow you to understand your market and what's being said. Altogether, eClincher makes a 1-app solution for Social Media Management.
Scott Walker | TrustRadius Reviewer

Visible Intelligence

  • The way the cloud of related terms, a.k.a "social media differentiating terms", was organized into a chart with the frequency of appearance was extremely helpful. Each term was also a link to other terms that may be related to your research as well, which was insightful.
  • Visible Intelligence allows you to view the differentiating terms across platforms. This is particularly a useful tool when trying to compare and understand what is being said and where exactly (Blogs, Twitter, Facebook, etc.)
  • Most of the social media analytical tools allow you to view "sample content". However, and I find this extremely useful in many cases, Visible Intelligence allows you to directly connect with the person that posted the content. Because of such feature more clarification can be accomplished.
Israa Bukhari | TrustRadius Reviewer

Cons

eClincher

  • It's not very visually appealing, but this is not a dealbreaker.
  • The reporting features could definitely use some work. I still get more value from the native SNS pages, but this is quickly changing. They removed the "export to CSV" functionality, but they plan to reintroduce it soon. As mentioned previously, they really respond to criticism well and update the tool constantly.
  • The inbox could use some work. I don't like being directed offsite to view certain comments deemed "requests for further info" when they could just easily display them there.
Anonymous | TrustRadius Reviewer

Visible Intelligence

  • Firehose terms. I wish there was a place in setting or somewhere that let us know what firehose terms we currently have. To make it really great it would be nice for it to also show a history of what terms we had in the past with dates and the start dates of current firehose terms. I can't tell you how many times we've had to reach out to our rep to let us know what we currently have in place and when you have multiple users in the agency using the tool, it's near impossible to keep track of when changes were made.
  • Exports, I wish there was a way to have larger exports. And if you can't, an easier way to break down larger exports. For example, say my timeframe is only 1 day and I have over 20,000 results in that day– there is no way for me to export all of those results by breaking it down because my only options are most recent, most relevant, klout, most confident, most influential, most followers, positive, negative. There's no option to break down 1 day by the first 20,000 then the second 20,000 and so on. Instead I have to then manually break it down by media type and hope each one of those is less than 20,000.
  • Author influence, I know this algorithm is tricky but at the very least I think it could be better explained within the tool so when clients ask questions we can answer them. It could be nice to have some filtering options with this because several authors get a 99 score and it's not valuable information.
  • Tagging, when tagging content it is extremely annoying that I can't add new tags in the "select tags" drop down. It takes too much time to go in to where I can add new tags and then go back to where I was.
  • It'd also be nice to have setting for a stream where only a certain folder or folders of tags display. So when I'm in client x's search the only tags that display are client x's instead of all 5 clients and I have to keep scrolling through to find what I need.
  • Archive, when you hit archive on a post it does nothing. It stays in your search and ends up in all you charts which skews your data. What I do now is I created an actual tag called "archive" (because if I didn't tag it with that and I exported everything nothing in the excel doc tells me I hit Visible's archive button for that result) I export the search, I remove everything I tagged as "archive" in excel and then I manual make charts. When I hit Visible's "archive" button it should be completely removed and if I made a mistake and I want to un-archive it, there should be a section where I can go and see everything I archived and be able to un-archive it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

eClincher

eClincher 10.0
Based on 1 answer
Unless the price of eClincher moves to a point where it is too much to justify, I don't see any reason why we wouldn't continue to use eClincher for our agency. The value at this price-point is unbelievable and we'd be foolish to move to a pricier program purely for the sake of slicker graphics or UI. eClinchers pricing is fantastic, and is only matched by its functionality—it matches or beats any of the major Social Media Manager SaaS programs out there for a fraction of the cost. This tool is great for growing agencies, but would also be useful for any marketing department or large agency that wants to streamline their social media workflow.
Scott Walker | TrustRadius Reviewer

Visible Intelligence

Visible Intelligence 7.0
Based on 2 answers
I loved the way Visible Intelligence was similar yet different from Radian6. Although I have more experience with Radian6, it still wasn't hard to use and get familiar with Visible Intelligence. I personally liked how easy it was to do your "thing" and conduct your analysis using VI. That is plenty of reason for me to consider re-using it in any project that requires social media analysis.
Israa Bukhari | TrustRadius Reviewer

Usability

eClincher

eClincher 9.0
Based on 1 answer
Assuming there are no weird bug that prevent the system from updating or registering your actions, eClincher is very simple to use. The posting function is pretty straight forward: select the channel or posting group to post to, insert content, and add to schedule. The posting function offers you lots of tools such as connection to free image services, import from pocket/feedly, attach file from computer, shorten link, or attach gif, among others. This makes it easy to create engaging content and then schedule it for multiple channels, all from one screen.
Scott Walker | TrustRadius Reviewer

Visible Intelligence

Visible Intelligence 8.0
Based on 1 answer
It's easy to user once you become familiar with it
Anonymous | TrustRadius Reviewer

Support Rating

eClincher

No score
No answers yet
No answers on this topic

Visible Intelligence

Visible Intelligence 8.0
Based on 1 answer
My rep is always helpful and is timely with my requests
Anonymous | TrustRadius Reviewer

Implementation Rating

eClincher

eClincher 8.0
Based on 1 answer
Be patient. eClincher isn't perfect and has some software issues. These issues will be exacerbated if you get frustrated or have a slow connection. If something "breaks" or locks up, just refresh the page and re-do that step. It may take your team a couple weeks to get use to using the new system. Once they've gotten the hang of it, I'm sure they'll love the amount of time they save. I'd recommend taking your time with the set-up. Though there aren't a lot of steps to get everything squared away, you can break the process into small chunks to make sure you're managing your time. To just hook-up all the social accounts, it may only take an hour or so. But, if you want to set-up all the extra tools (such as user accounts, listening feeds, posting groups, schedules, etc.) it'll take longer. I think it took around a day to set-up completely, but your mileage my vary.
Scott Walker | TrustRadius Reviewer

Visible Intelligence

No score
No answers yet
No answers on this topic

Alternatives Considered

eClincher

There are loads of social scheduling tools out there. I was using Buffer but then found it was limited in terms of listening and reporting so I started to look at a more professional software. I tried Hootsuite but hated the interface, way too busy with the primary focus being on feeds rather than scheduling. Sprout Social I found clunky and hard to use. eClincher was recommended to me by a friend. I think the interface (desktop and mobile) is easy to use but what sets it apart is its support - the live chat is brilliant.
Adeline Garman BA (Hons) DipM MCIM | TrustRadius Reviewer

Visible Intelligence

No answers on this topic

Return on Investment

eClincher

  • Makes it much easier to manage our social publishing
  • Makes it much easier to manage our social engagement
  • Makes it much easier to manage our social reporting
Dave Bloom | TrustRadius Reviewer

Visible Intelligence

  • Faster/better content analysis.
  • Faster return time of reports.
Israa Bukhari | TrustRadius Reviewer

Screenshots

Pricing Details

eClincher

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

eClincher Editions & Modules

Edition
Basic$49.00
Premier$99.00
Agency$199.00
Enterprise$599.00
    Additional Pricing Details

    Visible Intelligence

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Visible Intelligence Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    eClincher
    8.9
    Visible Intelligence
    7.6

    Likelihood to Renew

    eClincher
    10.0
    Visible Intelligence
    7.0

    Usability

    eClincher
    9.0
    Visible Intelligence
    8.0

    Support Rating

    eClincher
    Visible Intelligence
    8.0

    Implementation Rating

    eClincher
    8.0
    Visible Intelligence

    Add comparison